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There may be a problem with the brush roller itself. When the belt is removed and you have the brush in your hand, make sure that you can turn it.
If the brush turns fine, what I suggest is put another belt on, and before you close it up, turn the brush with your fingers. The brush should turn. If not, and I have done this myself before too, the belt may have been caught under the brush and not able to turn at that point.
When you get it closed up again too, before plugging it in, give the brush another turn. Just make sure that it is not pinched by the lower housing too.
Apparently something is binding the brush, keeping it from turning. Remove any string, hair, etc., that is wrapped around the brush. Removing the brush is the easiest way to do this, then cut the material through at one point.
While the brush is out, check the ends for signs of damage that may cause the brush to bind. Also, check the area the brush connects to.
Reattach the brush and try to spin it. If it spins freely, put your vacuum back together, with another belt, and try again.
If this doesn't work, I suggest a new/different vacuum.
Did you check to see that the beater brush, the brush that the belt drives, is free of debris and moves freely?
When they bind up they can cause the belt to break.
Remove the beater brush just as you do when changing the belt and clean as best you can.
There are retainer clips at each end of the brush, add some WD40 between the clips and the beater brush and turn by hand to free it up.
Reassemble making sure the belt is on in the proper manner so that the brush will turn in the correct direction.
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If the belt is connected and not broken, then the brush that it drives is suspect. Remove the brush and clean as best you can. At the ends of the brush spray a bit of WD40 and twist by hand until it moves freely.
This solves about 95% of the brush issues.
If you find this suggestion helpful, I would appreciate you leaving a rating for me.
You will find videos at this site that might be of help to you.
If the brush does not spin you probably should remove it and clean well. Also, on each end of the brush you will find a holder that keeps the brush in the unit. These should turn freely around the brush. If they do not, clean and add a bit of WD40 then manually spin the holders around the brush and reinstall.
Please contact me if these suggestions do not work for you.
If you hear the motor running and the vacuum is not sucking up debris, I would believe you have a problem with the beater brush.
Problems with this brush are usually caused by 1 or 2 if not both of these problems:
1- The drive belt for the brush is broken.
2- The brush itself is frozen due to debris. Remove brush and clean all debris off. Pay special attention to end pieces of the brush that hold it in the vacuum. The brush should rotate around these two pieces. Clean ends and spray on a little WD40 and turn to work it so that the brush turns freely.
If you find the brush is frozen and needs to be cleaned, probably a good idea to put a new belt on at the same time.
Be sure the belt is put on correctly so the brush turns in the proper direction.
Feel free to contact me if you have questions.
If by roller you mean the beater brush that the belt is attached to, you might try taking the beater brush out of the unit and clean both ends. There should be some kind of plastic or rubber holders on each end of the beater brush. The brush itself is supported by these holders, but the brush needs to be able to rotate in the holders. Sometimes they get gummed up and need to be cleaned in order for the brush to turn freely. Clean them up, apply some WD40 and make sure the belt is properly attached.
Hope this helps.
When you turn on the Vac with the brush strip NOT installed does the part that engages the brush strip turn at all? If so, when you install the brush strip see if the will turn when no pressure is applied to the brushes (tilt the Vac back). If none of this works, then the switch that engages the brushes when the unit is not fully upright may be broken. If the part that engages the brushes turns but won't turn when the brush strip is engaged then one of the parts that mate up it most likely stripped. Let us know what you discover!