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This normally is cause from of course condensation got wet or damp, and some times it is just that the tape area needs cleaning. Best thing first is try to new tape, then of course make sure it is dry, leave cover open and camera in warm area, if not then needs cleaning. mike
The tape will be badly damaged if trapped in camera, this always happens when the camera has got dirty heads and capstan rollers, some times the door wont open if this happens, but if it does open your local camera shop may get the film out.
The reason your tape wont come out the camera is because you may have not cleaned the record heads of late, they get tacky, grab your delecate tapes and twined them round the capstan and heads, then yes your little tape is well and truly stuck, trapped like a rat in a cage. I have managed to get tapes out within a few minutes with a small screw driver and small pin, so I cannot see why they told you that stupid amount of money.
Chances are it is in need of a major cleaning. Usually by the time this happens the cleaning tape will do no good. A good internal cleaning is usually the only thing that will help it........Has it been droped? If it has then you could need repairs
I was getting the same code and a dinging noise. I tried a cleaner and I tried letting the camera dry out...it wasn't wet! Neither worked. SOOO...Don't buy a cleaner. Look inside camcorder and make sure both reel turners are equal in height...they can slide down. Turn both of them...one of mine was down and also did not turn to make contact with tape. We got it to turn and the message C31:23 and the dinging quit. The stripes/bars also went away. Camera instantly worked like it used to. Good luck.
1-800-ok-canon is the number unfortunatley there isnt a mauual way to open it without breaking something, in any manual posted. Best advice is to call and ask plus you can get a quote for repairs while your on...Sorry