a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Go to Profiles, and choose a Customized Profile. Rename it to whatever you prefer. In this profile you can select your ring tone, message tone, volume, etc. I only had to do this once, and everything worked perfectly!