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RUI MOREIRA Posted on Nov 04, 2010
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On the epson stylus SX405 the scanner servo motor (when i turn on) keeps going without stop then gives an error message. Can it be the servo motor fault ? Thanks

  • 4 more comments 
  • RUI MOREIRA
    RUI MOREIRA Nov 04, 2010

    The problem is not with paper, is when the scanner is making a start test , keeps pulling the scanner against the end and dont stops, then gives the message "scanner error, chek documentation"

  • RUI MOREIRA
    RUI MOREIRA Nov 04, 2010

    On the epson stylus SX405 the scanner servo motor (when i turn on) keeps going without stop then gives an error message. Can it be the scanner servo motor fault ? Thanks

  • RUI MOREIRA
    RUI MOREIRA Nov 04, 2010

    the error message is " a scanner error has occurred. see your documentation" this appears after the scanner motor keeps pushing the scanner against the end without stoping.

  • RUI MOREIRA
    RUI MOREIRA Nov 04, 2010

    no, nothing off that works , i have try that before, thats why i think the servo is not detecting the end presure of the scan head

  • RUI MOREIRA
    RUI MOREIRA Nov 04, 2010

    On the epson stylus SX405 the scanner servo motor (when i turn on) keeps going without stop then gives an error message " scan error, see documentation". Can it be the servo motor fault ?
    Thanks

  • RUI MOREIRA
    RUI MOREIRA Nov 05, 2010

    thanks, you help me a lot !!

×

3 Answers

dj_relly999

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  • Posted on Nov 04, 2010
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Hi! Yes it can be but as a first course of action I strongly suggest that you unplug the unit from power source and press on for 15secs. to reset the scanner's system. After 15secs. please plug the unit to power source, turn the machine on and see how it goes. Hope this helps and thank you for using FixYa!

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  • Posted on Nov 04, 2010
Anonymous
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Nah I doubt that.. The motor turns so it aint the motor. What happens when you turn on the printer it first checks for paper jams, Paper inside and cleans the inkwells..

1.)try loading paper in all paper trays or feeders (if the last print was set for a feeder it will keep checking until it gets it..


2.) turn printer off..
in printers and faxes on your computer double click the printer and cancel all print jobs. Restart pc and verify all print jobs have been canceled if not repeat until it is..
turn on printer and press the cancel button if there is one.. else load paper in all trays and press the paper feed button..

I'm leaning to s stuck print job causing the problem and 1 of the above will solve it.. Let me know what happens so we can proceed from there..

  • Anonymous Nov 04, 2010

    oh sorry.. ok I'm thinking what happened here is that the scan head went out of sync.. ok lets try this

    1.) remove top cover

    2.) remove scanner glass

    3.) unplug usb scanner cable

    4.) pull the scanner head all the way to the top

    5.) turn on machine

    The scanner should reset itself automatically now..

    if that fails unjack the head ribbon and see if the same problem occurs

    The above should fix issue.. I'll be on line waiting a responce from you

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Muzahura Frank

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  • Posted on Nov 04, 2010
Muzahura Frank
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Could you please indicate the given error message. we will go by that to troubleshoot and give you the right cause and probably solution.

Regards

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Error inkcartridge

Error message: No color or black ink cartridge-->Press the Color Copy button to install a new ink cartridge.
Solution: The indicated ink cartridge is not installed. Please install the necessary cartridge(s).

Error message: Color or black ink out -- >Press the Color Copy button to begin replacing the ink cartridge.
Solution: The indicated ink cartridge is out of ink. You will need to replace the necessary ink cartridge(s).


Error Message: Ink cartridge error -- > Press the Color Copy button to begin replacing the ink cartridge.
Solution: There is something wrong with the ink cartridge. Make sure the cartridge is genuine Epson ink. Also, try reseating the cartridge (remove it, and then reinstall it).

Error Message: Paper jam or misfeed -- > Press the Color Copy button and clear the paper jam by hand if necessary.
Solution: Paper is jammed. Check for any obstructions under the unit's cover, and in the paper tray.

Error Message: Paper out -- > Load paper in the sheet feeder and press the Color Copy button.
Solution: Load paper in the sheet feeder, and then press the Color Copy button to continue printing.

Error Message: Scanner unit open -- > close the scanner unit
Solution: Carefully close the scanner and press it down until it clicks securely into place.

Error Message: Scanner error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Unlock the transportation lock, if necessary. If it is already unlocked, toggle the lock back and forth, 5-10 times. Turn on your Stylus CX3200 again.


Error Message: Printer error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Disconnect it from power, and then reconnect it to power. Press the ON button to turn on the Stylus CX3200
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Help Epson CX3200

Hi,

I just like to ask to where specifically you can see the red light. It will help us determine what cause the red light. To give you heads up as well, the Printer's LCD screen can help us determine what exactly the offline condition of the CX3200 is:


Error message: No color or black ink cartridge-->Press the Color Copy button to install a new ink cartridge.
Solution: The indicated ink cartridge is not installed. Please install the necessary cartridge(s).

Error message: Color or black ink out -- >Press the Color Copy button to begin replacing the ink cartridge.
Solution: The indicated ink cartridge is out of ink. You will need to replace the necessary ink cartridge(s).


Error Message: Ink cartridge error -- > Press the Color Copy button to begin replacing the ink cartridge.
Solution: There is something wrong with the ink cartridge. Make sure the cartridge is genuine Epson ink. Also, try reseating the cartridge (remove it, and then reinstall it).

Error Message: Paper jam or misfeed -- > Press the Color Copy button and clear the paper jam by hand if necessary.
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Error Message: Paper out -- > Load paper in the sheet feeder and press the Color Copy button.
Solution: Load paper in the sheet feeder, and then press the Color Copy button to continue printing.

Error Message: Scanner unit open -- > close the scanner unit
Solution: Carefully close the scanner and press it down until it clicks securely into place.

Error Message: Scanner error -- > See your documentation and call service if necessary.
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Error Message: Printer error -- > See your documentation and call service if necessary.
Solution: Press the ON button to turn off the Epson Stylus CX3200. Disconnect it from power, and then reconnect it to power. Press the ON button to turn on the Stylus CX3200.
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