They are very easy to replace. All I need to do to replace it is, pull it off. You can use a blunt object such as a butter knife to help you lever it off if you're having trouble.
Then, get your new one and it'll only go one way so make sure its facing the right way, and push it on! Here is a short video for demonstrating how to do it.
http://www.espares.co.uk/advice/cookers-and-hobs/a/1/1336/how-to-replace-the-control-knob-on-a-neff-ove.html
Let me know if you need anything else.
Benjamin
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