Question about HP Pavilion a1410n (ER890AA) PC Desktop

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Dvd shutting down after installing HP Printer 4200

OK, this may sound crazy BUT we have had 2 computers one we built, and one brand new one. BOTH worked fine in my home but when I gave them (one at a time) to my mom and installed her new HP Printer , each time we try to play a DVD we get error messages and then the dvd player shuts down. This happens with Real Player Windows Media and the ASUS DVD that I installed. It did work before we installed her printer. HELP!!!!!!!!!!!!!

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It sure sound like you have what we call a "conflect" in a port. Go to START then SETTINGS AND CONTROL PANEL. When your in the control panel find the "SYSTEMS" icon, double click on it now. Next you will see a series of Tabs, the one you want is labeled "Hardware", click to display this panel. The next thing you need to do is to click on the button labeled "Device Manager". You are now looking for the "Ports" icon. If this icon has a Yellow check, or a Red check mark on it , that means that it is not sharing nice with something else on the computer. Different Printers and all other items, run on a IRQ port. Now click on th |"x" to open the "Ports", do you see the yellow or red checkmaark?, if you do then right click the item with the check mark on it. Go to Properties and in the General" tab (the first one you see), it will tell you what is going on. The next tab is the "Ports" tab, review this and reply and let me know what is happening. I will be able to help you better when i know what port is in conflict and whether it's yellow or re labeled.
Jack

Posted on Jun 13, 2008

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Posted on Jan 02, 2017

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Solution 1:
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Please visit the following HP web link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01796879&lc=en&dlc=en&cc=uk&lang=en&product=90764

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Verify the following before you install the software.
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