Question about HP Photosmart 3310 Printer

2 Answers

Ink failure Need help with my printer HP 3310xi ,on lcd display says "ink failure"... I had tried already couple of troubleshooting attempts and didn't work out... Need help!!! Thanks!

Posted by on

  • nawudidnt Jun 18, 2008

    I just got my printer and only printed 1 page and it came up with ink failure and nothing has helped. Somebody told me it could be the ink I bought?? Is that possible??

×

2 Answers

Thank you That did the trick just fine Norman MD

Posted on Jun 30, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,601 Answers

  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Re-Install the ink cartridges when prompted.


If this doesnt work then apparently the controller for the inkjets is bad. you would be best served to take it back under warranty or replace the printer

Posted on Jun 14, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Error 0xc18a0101 persists. Have tried solution given earlier for 0xc18a0001 without success. Ink system failure not resetting; all cartridges are full.


Its tricky mechanism, once printer detects ink system failed it cannot be resetted. Do this take out cartridges from printer., open right cover., find out logic card., remove cmos battery., wait for 5 minutes., refix batyery., power on the printer., follow the screen messges ... I hope it will solve the issue..

Sep 15, 2014 | HP Printers & Copiers

Tip

Hp Ink System Failure: Ink System has failed. Unable to print. Error: ?0xc18a??


Hp Ink System Failure: Ink System has failed. Unable to print. Refer to Printer documentation. Error: “0xc18a…” Products that may encounter this problem: (A survey based on Fixya.com database)
HP Photosmarts:
C6180, C6288, C3210, C3310, C5180, C7280, C6188, D7460, C8250, C7180, C5183, C6288, C7268, C6150, C7360, C7160,c309a, C6380 . (Ink System Failure)
As you can see, only Photosmarts encounter this problem, however that does not mean that other HP printers types wont be affected.
Common Error Codes:
0xc19axxxx, 0xc18a0001, 0xc18a030a, 0xc19a003f, 0xc18a0201, 0xc19a0003, 0×05d1281, oxc18a0307, 0xc18a101, 0xc052281, 0xc05d0281, 0xc18a0306, 0xc19ac3ff, 0xc18a0101, 0xc19a0031, 0xc18a0007, 0xc18a506
Troubleshooting:
When you have one these error messages on your printer screen there are two things that you need to consider to enlighten yourself on what to do when you are in this kind of situation.
Is your product in warranty or out of warranty?
For In-Warranty products, please do not do any self troubleshooting. Immediately contact HP technical support to have them troubleshoot the problem for you. In most cases, printers with these error messages are replaced but you must also be patient and follow the technical support’s instructions and basic troubleshooting. I recommend you to read our article on how to contact HP technical phone support.
For Out-of-Warranty products, I am afraid you have to exert extra effort to be able to resolve this issue on you HP printer. Below are ways that I recommend to resolve this.
You need to do some basic troubleshooting steps below and hope that it would fix the problem.
  • Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  • Open the cover of the product and remove the print cartridges.
  • Close the cover and wait for the Insert Ink Cartridges message to display.
  • Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
  • Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  • Open the cover and reinsert the print cartridges.
  • Close the cover. If prompted, print a calibration page.
  • Print a Self Test to verify product is functional.
  • Reconnect the USB cable, and try to print from the computer.
  • If the error is still there continue reading…
Generally, when you have this type of error message displayed on your printer screen your printer may be permanently damage, resetting your hp printer may fix it in some cases but it is almost certain that the problem wil reoccur.
“0xC18′ errors may also mean that the printer’s temperature is below 40F/5C.. Try warming up the printer and try again. If you have reached this part already and still the problem is not yet fixed, do not worry I still have 3 more suggestions to help you with this problem.
1. Chat for free in real time with an HP online support agent. Hopefully, HP can be able to support you on this.
2. I have stumbled upon a solved problem at fixya wherin user SagarJD was able to provide a special reset for the ink system and was able to successfully solve the ink system failure with error:OXC18a0205. You can try following his procedure.
3. If you have reached this part already, then most probably your product’s Ink System is permanently damaged and it is certainly unrecoverable. Servicing the printer is not what I recommend on this. Instead, I suggest you call HP tech support and upgrade your printer to newer model.
hp_cmos-_battery.jpg
By the way, there is another way. By now you are getting ready to replace your printer, right? Why don’t you this last solution, and try it to resolve this issue. This step is only intended for OUT-OF-WARRANTY products ONLY as doing this step on IN-WARRANTY products can VOID YOUR WARRANTY. Do this step at your own risk.
There is a CMOS battery inside your printer that keeps track on your printer’s history. Ink replacements, resets, etc… Try resetting the data stored on your Hp product by removing the CMOS battery and then putting it back in after 30 minutes. Unfortunately I could not tell where you can find this battery inside your product as location differs for different products but here’s what the battery should look like inside your printer.

on Apr 28, 2010 | Printers & Copiers

1 Answer

Oxc19a0023 ink system failure. Called HP Tech, and he advised me to enter the Red Eye Removal, Print Photos both together, it didn't work. Then I found the same directions on Fixya.com, so have done...


Hello,

Try this solution.

http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-2/


The "ink system failure" is caused by air in the ink nozzles. The clear the error you need to do a full purge of the system and the above procedure with do it.

I hope this helps, if so please rate my solution.

BuddyMc

Aug 28, 2011 | HP Photosmart C6280 Printer

1 Answer

INK SYSTEM FAILURE HP 0XC18A0101


Hi,
Ink System Failure refers to a hardware issue with the printer, however a series of troubleshooting can be tried as a last resort before you get a replacement of your printer.
Try the following:
1. Press and hold the “*” key and then press the “#” key and release both keys.
Now check if there is any message on the printer display, it should display something like "Enter Special Key Combo"
2. Now press and release in sequence the “1”, “2” and “3” buttons.

Now check if there is any message on the printer display, it should display something like "Support"
3. Press and release the right arrow button until the display says “System Configuration Menu”.
4.Press and release the “OK” button.
Now the display should say “Hardware failure status”. If not there already, scroll the arrow Key over to “Hardware failure status”,
5.Press and release the “OK” button.
Now the display should say “Hardware failure status: Clear. Press OK to clear”.
6. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
7. Now Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
8. Turn the printer OFF using the power button and unplug the power cable from back of the printer and wall outlet.
9. Wait for 30 seconds and then replug the power cable
10. Turn ON the printer and let it initialize itself. Then try printing a self test from the printer front panel by pressing the SETUP-->Print Report--->Self Test Report.
This should get it working again.

Jun 03, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

I followed the instructions to reset my c6180 all in one, all went well untill I attempted step 12, I never could get the display "Welcome to Photosmart Express" or " Ink System Failure" it just displayed...


not a expert just trying to help,, you can reload the cd for the printer and that should help,, but if not go hp printer downloads for the printer you have maybe updated,, hope this help you

Feb 25, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Message 0xc05d1281 message is continually displayed. Have tried all the suggestions on website by other users. Possibly small piece of paper jammed as problem started once paper jammed. Can you tell me how...


Hi there 0xc05d1281 Problems

The "Ink System Failure" error is causes by air in the ink feed tubes.
I hope this helps, If so please rate our solution.
Please perform the following steps in order:
1. Press and hold the “*” key.
2. Press the “#” key and release both keys.
3. Display should say “Enter Special Key Combo”
4. Press and release in sequence the “1”, “2” and “3” buttons.
5. Screen should say "support" R0631M"
6. Press and release the right arrow button until the display says “System Configuration Menu”.
7. Press and release the “OK” button.
8. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
9. Press and release the “OK” button.
10. Display should say “Hardware failure status: Clear. Press OK to clear”.
11. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
12. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
13. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
14. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
15. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
16. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

You should be back up and running.

Click LINK= http://www.4all2sell.com/pdf/http://www.4all2sell.com/pdf/HP-photosmart-3300-3310-3310xi-3313-Manual.pdf


You will need a adobe reader to see this file If you not got an Pdf reader you can download it off this link free.
http://www.adobe.com/products/reader/

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

All files on my website are only there for a limited time.

Feb 16, 2010 | HP Photosmart 3310 Printer

2 Answers

I am receiving the ?Print cartridge problem-[Tri-Color] refer to device doc. to troubleshoot.? Error message on my Hp j4580. There is no help in doc and nothing I?ve tried (cleaning etc.)works. Should I...


I had the same problem. I called hp and spent an hour running through the troubleshooting things that I'd already done. They ended up sending me a new ink cartridge, and surprisingly, it worked. For some reason, the printer refused to recognize a nearly full ink cartridge. Go figure. It seems to be working for now, but it's a huge waste of ink and money. If you have the patience for it, call hp and see if they will replace your cartridges.

Sep 23, 2009 | HP OfficeJet J4580 All-In-One Laser...

2 Answers

Ink system failure


Follow these steps:
Press and hold the “*” key. Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
Press and release in sequence the "1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
Mine reads R0631M

. Press and release the right arrow button until the display says “System Configuration Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.
Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

Dec 24, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Photosmart hp 3310xi - ink failure???


  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Re-Install the ink cartridges when prompted.


If this doesnt work then apparently the controller for the inkjets is bad. you would be best served to take it back under warranty or replace the printer.

Jun 05, 2008 | HP Photosmart 3310 Printer

1 Answer

Photosmart hp 3310xi - ink failure???


Perform the steps given in the below webpage and if the issue persists then contact HP.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00551397&cc=in&lc=en&dlc=en&product=439491#top

Jun 05, 2008 | HP Photosmart 3310 Printer

Not finding what you are looking for?
HP Photosmart 3310 Printer Logo

Related Topics:

54 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96576 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...