Question about Canon Office Equipment & Supplies

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My OS is Vista Business. My printer is multifunction Canon MP640. I am trying to print an Adobe Reader (v9.4) .pdf DL envelope. There is a grey band to the right of the image in Preview:Composite. The dimensions are correct & prints correctly except nothing prints in the grey band. How do I get rid of it please?

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  • richard_ayre Nov 04, 2010

    Thanks Azraelsrl. The grey blank takes up approx 1/6th of the DL envelope on the right edge & cannot be for a window envelope. DL envelope is selected in both Adobe Reader & the Canon printer settings.



    Increase/minimise to fit have no affect, apart from reducing the print area to 5/6ths of the actual area. So it seems to be some fault with the 220x110 dimensions of a DL envelope.

  • richard_ayre Nov 04, 2010

    Same problem in FoxIt Reader 4.2 unfortunately. Looks fine in Preview window

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Hello

Select "Print" from the dropdown menu. When a new window appears, select "Printers." This is generally a dropdown menu that shows you what printer drivers (software that connects a printer to your computer) are downloaded to your computer. "Print to PDF" should be an option on the dropdown menu. Select "Print to PDF" and click "Print." A .pdf document of the Word document you selected should appear on your computer screen.

Make sure to select the print to pdf because this may be the cause.

Posted on Nov 05, 2010

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That grey band is where the transparent window on the envelope is to be located - you can get rid of it just by selecting the Plain envelope in the paper settings.
But this might also be caused by a mismatch between the paper sizes between the printer and the Reader - make sure the paper set in the printer is the one that you actually have and select Fit to Size in Page setup .

Posted on Nov 04, 2010

  • Azrael SRL Nov 04, 2010

    Yes, it appears that the formatting in the Reader is wrong. Simple test to check that: install Foxit -http://www.foxitsoftware.com/pdf/reader/ - , open the pdf in it and try to print it from there.

  • Azrael SRL Nov 04, 2010

    Last test: try to print that pdf in another pc, with another printer. If it's the same then something is wrong with that particular pdf.

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