Question about Computers & Internet
People, please use the correct product category, and provide the brand and model number of whatever device has you asking for help!
I deduce this is some sort of printer, but I can't figure out where the CD/DVD COPY comes from; I never heard of a printer that also copies optical disks.
Assuming it is conventional paper printer, there is probably a shred of paper stuck inside the printer from a previous jam. It isn't in a paper jam sensor, since the printer doesn't detect it. When the new sheet of paper goes in, it gets bent over by the paper shred and jams. You should be able to figure out just where the offending piece is by carefully noting how far the sheet went before it was stopped, and examining the folded-over part to identify how far from the edge of the paper path the foreign object is located. You may have to use a dental pick to extract the shred, paper clip or whatever it is. Be patient and be careful not to break anything. If the problem is a paper shred, you may have to tear it apart and pull it out in pieces because it is probably all bunched up and stuffed in tightly. If in doubt, consider partially disassembling the printer to get at the problem area.
Posted on Nov 04, 2010
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Posted on Jan 02, 2017
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