Question about Cameras

1 Answer

When i try to open the camera it's write me "lens error" and it doesnt work the lens doesnt move ... what i should do ? thank you !

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 11,967 Answers

Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Nov 04, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Lens error - The lens will not open when the on/off button is pressed "on." It seems as if the len driver is not functioning. Short of taking the camera to an authorized dealer, is there...


Unfortunately, many cameras that fall prey to lens error problems can only be corrected by professional repair. But, here are some last resort troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.

Jun 23, 2011 | Nikon COOLPIX L2 Digital Camera

1 Answer

Hi, I have cannon powershot 590. My camera is in the lens extended position and are not moving into the camera, There is a message on the LCD screeen "lens Error". Please guide me to solve the...


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

May 20, 2011 | Canon PowerShot A590 IS Digital Camera

1 Answer

My name is Madhu. I use the camera Canon EOS 400D / Digital Rebel XTi. When the inbuilt FLASH is on then a message pop up as "busy now", when i tried to click the camera to take a photo then...


Welcome to Fixya
Err 99 could mean several different things, such as... Memory Card, Lens or Lens contacts....

Here's what you can try:
Remove the memory card an enable "shooting with out memory card" and see if you still get the error. If it works your memory card is bad. Try another lens if you can. Clean the lens contacts with a pencil eraser (be careful not to get eraser dust in the camera body or in the lens). Worst case scenario is, Err 99 could be related to the shutter failing which would mean a trip to Canon.

Thank you

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

Apr 04, 2011 | Canon Rebel XTi / EOS 400D (body only)...

1 Answer

Good day! my camera unit is SONY DSC-W310 . my problem is about the lens of my camera which fell down on the floor and the lens is open and now it cannot function and it indicates on the LCD this quote...


A lens error can be caused by physical damage to the mechanism that controls the lens, or debris that is interfering with the operation of the lens.

This article may be able to help you with a "do it yourself" solution.
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

In the event that your problem is due to physical damage and not just dirt or debris, you will need to take it to a local camera repair shop for troubleshooting-- though with most consumer digital cameras, labor and parts cost of a repair can easily exceed the value of the camera.

Mar 11, 2011 | Sony Cyber-shot DSC-W30 Digital Camera

1 Answer

After my kids dropped camera on carpet (it was on but lens was not out, they were viewing pictures). The lens will not move, it's stuck and makes grinding noise like it wants to move in and out. After it...


hi dear alexanderesma, your lens have the pin roller's out of cylinder helicoid,some case maybe repaired, otherwise change of lens unit become necessary.
Please send to Nikon service.
Regards

Mar 11, 2011 | Nikon COOLPIX P90 Digital Camera

2 Answers

How do i fix the camera because it tried the things you guys said but it still doesnt work..can you guys help me please..when i try turning it on it says lens error restart camera


Lens error usually comes up when something is impeding the lens from moving. Usually this happens when something has gotten stuck between the sleeves of the lens or if the camera was dropped on its lens, causing the sections to get jammed on an angle.
The best thing to do is to call a Canon Repair centre or 1-800-OK-CANON to have your camera sent in to be repaired. If the camera is still under warranty and the cause of the lens error wasn't your fault, you won't be charged for the repair. If it was due to customer error, you will be given a quote for the repair costs before having the work done.

Mar 05, 2011 | Canon PowerShot SD780 IS / IXUS 100 IS...

2 Answers

Ouch!--I dropped my Nikon CoolpixS10 and the mesaage is "Lens error." What do you recommend I do. Catherine


Unfortunately Catherine if you are getting a lens error after a fall it means that the lens may have been knocked out of alignment on the guides that keep the housing on track so it moves back and forth smoothly, or the motor gears may be damaged or there is a motor issue. I recommend a camera shop take a quick look at it before you commit to having it repaired, that way you can decide the best course of action.

Feb 22, 2011 | Nikon COOLPIX S10 Digital Camera

1 Answer

The lens wont close and it keeps saying on screen "lens error restat camera" but when i turn it back on it doesnt do anything


Your lens frame - that which moves out when the camera opens is probable bent. Looking down at it from the top and sides, does it look bent? By grasping is firmly but not hard try softly to bend the lens frame in the opposite direction, carefully.

Feb 19, 2009 | Canon PowerShot A430 Digital Camera

1 Answer

Says lens error!!!!!


The best solution is to take it to Best Buy and have them look at it. The Kodak camera could still be under warranty.

Jun 30, 2008 | Kodak Easyshare M753 Digital Camera

Not finding what you are looking for?
Cameras Logo

Related Topics:

26 people viewed this question

Ask a Question

Usually answered in minutes!

Top Cameras Experts

Steve

Level 3 Expert

3289 Answers

Marvin
Marvin

Level 3 Expert

83779 Answers

Brad Brown

Level 3 Expert

17749 Answers

Are you a Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...