Question about Brother MFC 8500 All-In-One Laser Printer

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Brother MFC-8500 Fax Error 77

When trying to receive a fax, I get "Error 77". I've unplugged it from the outlet and from the phone jack and when plugged back in, it says the same thing. Please help!!

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Error 77 is a fuser error. If resetting the power doesn't work, then the fuser is bad and it will need replacement. Repair should cost around $200-250.

Posted on Jun 14, 2008

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Will not receive faxes or copy Fax line rings but the machine says its receiving but nothing will print out and it won't copy pages either I've tried turning the machine off for up to 5 minutes,...


To begin troubleshoot,you should set the machine to basic Fax/Tel mode only.
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Brother mfc- 665cw, receiving faxes


From the Brother web site.


Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx

Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:

1. Press the MENU key.

2. Press the UP OR DOWN ARROW key to select Fax.

3. Press the OK key to confirm your choice.

4. Press the UP OR DOWN ARROW key to select Print Fax.

5. Press OK.

6. Press the BLACK START key.

- Your Brother machine will print the stored faxes.

7. Press the STOP/EXIT key to exit the menu.

8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).

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Check to make sure that the PC Fax Function is turned off. I noticed after I connected the 8500 to my PC and installed the software, I too could no longer receive faxes and it was corrected after I turned this PC Fax function off.

The function is located by:

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If there is noise on phone line machine reduces speed to enable fax to be sent. Have line check or try machine on different phone line to ensure it is a phone line problem.

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1 Answer

Unable to init.


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