Question about Samsung Digimax S500 Digital Camera

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THE CAMERA IS STUCK WITH THE LENS NOT WANTING TO RETRACT BACK IN AND THE POWER WILL NOT STAY ON IT JUST LIGHTS UP AND GOES AWAY

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Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Nov 04, 2010

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Kodak easyshare c1530 won't turn on after slighty dropped


Hello Doris, You can "GENTLY" try to push the lens slowly back into the camera with the palm of your hand, note I said gently and slowly, do not use force !!! Then turn on camera and see if this helped, if not it is repair time.

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When i turn on my cybershot, the lens extends and retracts several times, then the screen goes mostly black and a message appears telling me to turn off and back on.


Same thing happened to my camera. I have the same camera. I fixed it though. I know what I'm about to say sounds idiotic, but bare with me. If you turn the power to the camera on, and catch. or grab the lens when it has fully extended and don't let it retract. Wait until it has stopped wanting to move than the fun part happends. Atleast for my camera it felt as if something got in around the lens. so if you twist the lens you will have about a fraction of play to twist the lens back and forth. This fixed mine. Try this with yours. But don't be too rough. gentle. I mean. these camera's are expensive afterall aha =)

Dec 20, 2009 | Sony Cyber-shot DSC-W120 Digital Camera

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My camera wont turn on.


If the lens is stuck inside the camera and you hear a motor noise - changing batteries will not help. This has happened because the lens barrel is jammed inside the camera. Unfortunately, you will not be able to repair that issue. If the lens is stuck outside the camera, slightly tilted, and you hear a motor noise; you might be able to save camera. First, only use good batteries (stay away from alkaline batteries - waste of money), go with Energizer Lithium or Duracell Power Pix (you will get your moneys worth and have less problems with the camera). Second, very GENTLY, pull the lens barrel up and in the opposite direction of the tilt (to make the lens barrel straight), you will hear a slight click sound - DO NOT PUSH ON THE LENS BARREL!!!. Put in the new batteries and the lens should retract.

Oct 06, 2009 | Polaroid i733LP Digital Camera

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The screen reads "lens error, restart camera. I can not get the lens to retract. I can not get the power to stay on. The cannon screen shows up momentairly - but fades to black and the message appears.


remove the battery, let it sit for at least 2 hours, then put it back. put the batteries back, then gentle push the lens sideways to free its stuck part. if the error still occurs and the lens is not retracting, consult the warranty for the device as the lens assembly gears may be at fault.


regards,

voodoo

Aug 12, 2009 | Canon PowerShot SD1000 Digital Camera

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The lens wont retract(its stuck) thus the camera will not stay on when power button is pushed


FOLLOW this procidure open the camera then rotate the lens and set it like it was before

May 16, 2009 | Kodak EASYSHARE M1063 Digital Camera

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It wont stay on


the same thing happend to me just now... you have to wiggle the lens untill it goes into place then it should retract when you turn it on. :]

May 14, 2008 | Polaroid i531 Digital Camera

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The lens is stuck


my daughter sat on ours while it was on and the lens wouldn't retract. I tried the banging repair suggested for a stuck lens. After quite a few tries, it got the lens to retract when turned off but it wouldn't stay out when on, so i grabbed the lens and gently pulled it all the way out while it was on and it worked! (phew!)

Sep 15, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Lens wont retract


Lens motor is shot - check out Olympus web site for repair options-not cheap

Jul 04, 2007 | Olympus FE-140 Digital Camera

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Camera won't stay on; date/time won't stay set


Are you sure the lens is actually going all the way out? If there is debris in the zoom gearing it can cause the lens to stop extending which would in turn cause the camera to re-retract the lens and show an error. Other possible explanations are that the sensor which determines when the lens has reached full extension has failed, so the camera keeps extending the lens until it reaches the physical limit - and then behaves just as if there was a jam as described above. The fact that this occurs both when you power on and power off the camera leads me to think this may be the case. The loss of date and time settings is due to a dead backup battery. Check your manual to see if this is replaceable by you or if it requires disassembly. David Millier Advance Camera Repair

Feb 17, 2007 | Nikon Coolpix 4300 Digital Camera

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