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Call forwarding typically can redirect incoming calls to any other domestic telephone number, but the owner of the forwarded line must pay any toll charges for forwarded calls. Call forwarding is often enabled by dialing *72 followed by the telephone number to which calls should be forwarded. Once someone answers, call forwarding is in effect. If no one answers or the line is busy, the dialing sequence must be repeated to effect call forwarding. Call forwarding is disabled by dialing *73. This feature requires a subscription from the telephone company. Also available in some areas is Remote Access to call forwarding, which permit the control over call forwarding from telephones other than the subscriber's telephone. VOIP and cable telephone systems also often allow call forwarding to be set up and directed via their web portals. https://en.wikipedia.org/wiki/Call_forwarding
Don't they have Panasonic Engineers where you are? We don't have ISDN here, but we do have things like software revisions, CF off premise, and flags in 990 and 991 that have to be turned on to forward a call to outside numbers. In our features guide, 4.3.13 Call Forwarding -- To Outside Line, there's a Conditions and Programming Guide References that tell us that you need Class of Service changes and Outside-to-Outside Line Call duration time (206 default 10 minutes) 504 CF to outside line and 601 Class of Service programs to change.
*7102 followed by the ACCESS CODE then the number and STORE or ENTER, but your phone system has to be programmed to allow call forwarding off premise. The access code is usually "9" to get an outside line.
Cordless phones can not 'forward' a call to an outside line.
Forwarding must be controlled by the ATT, Verizon, or landline provider. Please contact your provider to determine if you have call forwarding feature built into your service package.
Then, follow the instructions of your landline phone provider. Here is the instructions for Verizon:
Activating Call Forwarding You can activate Call Forwarding whenever you want your calls to be sent to another phone, including a mobile phone. Once activated, all your calls will be sent to the forwarding number you request. Each time a call is forwarded, you will hear one short reminder tone on your home phone, but you will not be able to answer the call from your home number.
Lift your telephone's receiver and listen for a dial tone.
Press . In some areas you must use Dial 1172 on rotary or pulse-dialing phones.
When you hear the tone, set or change the Call Forwarding number by dialing the telephone number where you want your calls transferred. You will hear the number you entered ring. When the number is answered, Call Forwarding is activated.
If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.
The Nortel call forwarding (feature 4) is for forwarding the ringing and intercom from one extension to another.ex. if you were going to be working in the conference rm. instead of at your desk,with the forward on to the conference rm. extension, the calls you get at your desk will transfer to the conference rm. phone. Call forwarding through your service provider is done by accessing the telephone line you wish to forward, dial *72 (you should get dialtone reordered)and dial the telephone number to where you want the calls to be forwarded to. the party on where your forwarding the line to has to answer the line for the forward to take place. to remove call forwarding , access the line you have the forward on and dial * 73, you should recieve a stuttered dialtone for confirmation that the service is off
Probably pots lines, as this is a common occurance when forwarding out over pots lines.
Basically you are doing an unsupervised conference call when you forward to cell.
To prove the lines in the office are the problem, set up a conference call. If the 2 remote people can not hear each other the same as you describe in your forwarding, then it is the POTS lines.
The problem is, no one is going to be able to do anything about it. If this is an important feature, then you may want to look at a new system that can have different line types and then this isnt a problem.
Hi Lauri, the calls can be FORWARDED to a cell phone or the call can be CONFERENCED with a cell phone but can only be TRANSFERED to a phone/voicemail in your office. The information for external fordwarding and conferencing is in the iDCS user guide. Let me know if I can help .....Mike