Question about AT&T Blackberry Curve 8300 Smartphone

18 Answers

Buttons on the curve not responding.

Every button I press including the on and off button won't respond. But I know it can turn on because when I replace the battery it takes me to the main menu. The only problem I can think of is that I held the blackberry when my hands were wet. Ever since then it hasn't worked.

Posted by on

  • 7 more comments 
  • Anonymous Jul 14, 2008

    same thing....my buttons dont work but the phone responds when i put the charger in or out and when i take out the battery

  • deshabunton Sep 09, 2008

    buttons not responding. after taking out battery and SIM then placing back into position, phone powers up and takes me to main menu.

    buttons do not respond. and phone automatically shuts back down.


  • Anonymous Nov 30, 2008

    mine is doing the same thing. i can scroll but nothing else. my phone has never been wet. my service is with sprint. 

  • wgholmes19 Dec 16, 2008

    i have the same problem, it happened with my first blackberry curve, and verizon sent me a new one, now it happened to my new one, i havent even had it a month, i am so upset! i will never recomend this phone to anyone! verizon just keeps sending me new phones they wont let me trade it in, even for a cheaper phone! this is insane!

  • XIII_2 Dec 18, 2008

    none of my buttons work either and all i can do is scroll up and down, the phone wasn't near water at all, and last thing i did was watch a youtube video and i just hit the key lock button when i was done, i went to use it 5 hours later at least, and it wasn't working, then i plugged it in, and the screen lit up saying to unlock the phone, but none of the buttons worked.

  • raquell_a16 Dec 25, 2008

    hey exact same thing happened to me, where is the white sticker located behind the battery? i cant find it.

  • Anonymous Mar 28, 2009

    i can hear phone ringing and text messages but my buttons are all lock and i cant respond to it.

  • Anonymous Apr 18, 2009

    I'm having the same problem - it's really bumming me out.

  • Anonymous May 26, 2009

    Same exact thing :( buttons won't work, the phone appears to be dead but the phone will magically turn back on when someone calls me, only I can't answer it because the buttons don't work! The store blamed water damage even though this problem started w/ no warning or incident--it just stopped working altogether. is there any way to get my texts???

×

18 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Im seriously upset for no reason I am getting the same problem. Out of nowhere all my buttons don't work but my trackball scrolls. When I put the battery out and in it takes me to the menu where I can scroll until it fades away but I can't select anything. Menu also appears when I plug in the charger but soon to fade away. None of the buttons work including the voice command or volume etc. My phone was never wet I take very good care of it and the little sticker behind the battery is white. It happened one time earlier this week and I was able to resolve it by removing the battery and rebooting it several times. Now I am stuck in the middle of nowhere at an oil rig with no cell phone. I will be sure to tell my service provider how upset I am about this and I'm not sure I will be getting another Blackberry at all after this kind of **** happens. My RAZR worked great for years not a single issue.

Posted on Jul 19, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 502 Answers

The membranes of the keyboard buttons are probably corroded they can be cleaned and replaced.There are :<a rel='nofollow' href=http://www.portatronics.com/guide/Smartphones-Repair-Guide/>Blackberry Curve Repair Guides</a>online that show you how to disassemble the Curve if you want to do it yourself.

Posted on Jan 11, 2009

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 13 Answers

All u need to do is pop out the trackball and clean under it... i fixed my same problem.. u dont even have to take the BB apart... juss take the ball out n clean under it.. i had to scrape some substances that were under it.. works perfectly now

Posted on Jul 14, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Same issue here, accept at first the whole bottom right hand corner of the keyboard (about 4-5 buttons) when barely touched would cause my phone to type t and g. and then a few days later only the trackball worked! phone is always in the locking case, never next to water or even humidity, no vibrations.
I just got it to start working again while looking at this website about 5 minutes ago!! If I use my thumbs to push down in the middle of the phone right above the trackball as if trying to break it in half. Now it works perfectly!

Posted on May 09, 2010

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I have had the same problem with unresponsive keys three times on a Curve 8300. Just leaving the phone without the battery in it for 24 hours fixed it. Although a major inconvenience, its better than buying a new phone or waiting a week for Verizon to ship a replacement. The problem never seems to be related to water damage, but always after a period of non-use (5+ hours).

Posted on Apr 07, 2010

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I have had 3 blackberry's stop responding to the keyboard/trackball (unfixable) after using a chainsaw for an hour with it in my pocket. My work provides a replacement, but I guess I shouldn't be doing that. Anybody else have this problem? Apparently the blackberry can be permanently damaged by intense sound or vibration at the chain saw frequency. And this has happened to me on two different chain saws.

Posted on Jan 23, 2010

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I now have a curve..previously had 8830..ive had the same problem with both phones..but i think i now know what the problem is!..the trackball/keys wouldnt respond correctly..i noticed it usually happened later in the evening..i kept getting new track balls-but by the next afternoon it did the same thing. when i read about others who had this problem..their carrier told them it was water damage. Most of them hadnt exposed their phone to water-nor had i. The previous post by the guy with the chainsaw; he said he had the phone in his pocket-which is where i kept mine..i think as i work and sweat and get heated maybe moisture, or 'steam' gets in the phone. ive quit carrying it in my pocket..so far no problems!!

Posted on Aug 02, 2010

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Definitely try taking off back cover, taking out battery and placing phone in a bowl of rice for several hours. The rice draws out any moisture and may get your phone back to working correctly.

Mine was doing same thing and was fixed after rice.

I WOULD NOT ADVISE USING A HAIR DRYER!!

Posted on Dec 01, 2009

  • mflores10019 Nov 24, 2010

    Thank you very much for the advice, phone works after leaving it in rice for seveal hours. I would have been spending Thanksgiving without a phone.

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had the same problem. And it was not water damage. A quick battery pull will not solve the problem. But leaving the battery out for 24 hours solved it. Thanks SPAMME486!! :)

Posted on Aug 04, 2010

  • LisaPF May 07, 2011

    Did you have to let the battery die first or you just took it out for 24 hours while still charged?

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Today received my blackberry bold 9000. First charged it trough 220V. Afterwards I tried to connect with my exitsting phone via bluetooth. I got connected and then the display of the blackberry turned black. I do not recieve any reaction of pushing buttons, taking out the battery for more then 30 seconds, summarised I do not have any clue how to solve this issue.

Who has the answer for me?

Regards MR

Posted on Jul 20, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 113 Answers

You can get the keypad and trackball from www.blackberry8100parts.com

probably the cheapest place

Posted on Aug 17, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have read reports that if you wipe your phone clean, like completely, it will work again. It's an issue with corrupt back ups etc. Yes you have to re-enter your address book, email settings, and set your phone up from scratch, but it's a lot easier then dealign with your service provider who will just try to battery-pull fix your phone... which I'm sure you've tried 8 times by now.

I have also read reports that you can save your address book etc and try to reupload it... sometimes it works, sometimes it doesn't. so far all thats working is complete system wipe

Posted on Nov 13, 2010

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 20 Answers

You need to look for a little sticker behind the battery on the phone, if it is red then the warranty is void. if it is still white then call cust. warranty and they will replace it 1800-801-1101

Posted on Jun 15, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I have the solution.... after researching i got frustrated nd threw my phone against the wall my cracked my screen.... watch this video on you tube... help aloooot http://www.youtube.com/watch?v=95idQpGBzQw

Posted on Jul 26, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Rice will work if you're PATIENT. I'm not patient to wait that long with my phone in a rice bowl because I like to text and talk on the phone a lot. If you're patient enough, desiccant will work better. The way to make it work in about 10 minutes will work if its hot or sunny outside. This worked for me because its summer time. If its hot outside, place your phone outside in a half shady and sunny area. leave it there for 5-10 minutes. If its NOT hot outside, look for the sunniest area and leave it there for 10-20 minutes. If its not hot or sunny, this will not work. By the way, you must take out the battery when you do this. If you COMPLETELY soaked your phone, wipe it out, including the battery, and add 10 minutes to the time. If you just had your hand wet and touched your phone, don't leave it 10 minutes longer than the time I specified because it will or may damage your screen.

Posted on Jul 16, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

This happened to me this morning. I was listening to Pandora and turned off Pandora and when I went to ck my messages I got nothing. I removed the battery several times NOTHING happened....So I took the phone apart and check it for moisture or some clear sign that something is wrong and I couldnt find any thing. Put the phone back together and still nothing the only thing i can do is move the track ball after replacing the battery but once it goes into sleep mode there is nothing i can do.

Posted on Apr 21, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Same problem...any solutions?

Posted on Sep 23, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I took my Blackberry into Verizon today, for no reason I can't press any buttons, only the trackball is responding to moving, but not to bring up a menu or anything. They took my phone apart, cleaned it, replaced the trackball and still the problem wasn't fixed. The only solution is I have to wait 2 days to get my replacement by FedEx, I was told that none of the Verizon retailers in my county or the next one over had any of my model. They were going to 'loan' me a silver one until my pink one came in, but they (nor the other stores) had either one. Oh well, their best guess, software malfunction.

Posted on Oct 14, 2009

2 Suggested Answers

Bajanguru
  • 7752 Answers

SOURCE: Buttons on the curve not responding.

you should take the phone to a mobile repair shop and hvae them service the phone for you.

Posted on Jan 31, 2010

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to restore HTC One V T320e smartphone


Performing a factory reset using hardware buttons
If you can't turn HTC One V on or access settings, you can still perform a factory reset by using the hardware buttons on HTC One V.
1. Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
3. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
[img title="unlock HTC ONE V hard reset forgotten password" alt="HTC ONE V hard reset" src="http://www.hard-reset.com/images/htc_one_v_hard_reset.jpg" height="350" width="180">
will remove any applications you've downloaded and installed. Be sure to back up
any data and files you want to keep before you do a factory reset.
Performing a factory reset from settings
1. Slide the Notifications panel open, and then tap Settings.
2. Tap Storage > Factory data reset.
3. Tap Reset phone, and then tap Erase everything.Performing a factory reset via settings
The most convenient way to do a factory reset is via the settings.
1. From the Home screen, press MENU, and then tap Settings.
2. Tap SD & phone storage > Factory data reset.
3. Tap Reset phone, and then tap Erase everything.

HTC One V not responding?
If HTC One V frozen and does not respond when you touch the screen or press the buttons, you can still restart it by press and hold the POWER button for at least 10 seconds, and then release it. HTC One V then restarts.

Sep 26, 2013 | HTC One V T320e - 4gb - Grey Unlocked...

1 Answer

My Palm Tungsten E2 does not turn on.


Have you tried doing a soft reset? To do a soft reset, use the tip of the stylus to gently press the reset button inside the hole on the back panel of your handheld.

Jan 09, 2008 | Palm Tungsten E2 Handheld

1 Answer

Keypad press does not respond when on an automated


try to remove the keypad and press the inner buttons to see whether it works. if it fails to work you have to change it

Apr 11, 2010 | Motorola Mobility Moto Q

1 Answer

Blackberry curve 8310 gaming problems


Some games or apps are not well optimized for the 8310, try using a combination of keys with the Alt key at the bottom right (Alt +Q or Alt+P) or simply the trackball. If this does not work I suggest you delete the app or game to free the internal memory.

Mar 13, 2010 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

Trackball doesnt respond when pressed


You can take the track ball out and clean the rollers with like a opened paperclip be VERY CAREFUL or you could just go buy a new one.

Oct 13, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Screen not responding following extended period of storage...


The digitizer is very thin and paired with the screen. Sometimes they can get so pressed together with time and storage that can cause it to fail. Some people believe that you can put a spacer in there to separate them and try to "unstick it". This involves taking your screen apart and it might not even fix your issue. I would look on eBay or other sources for a replacement screen and just replace the whole thing personally.

Aug 21, 2009 | Palm m505 Handheld

3 Answers

My blackberry curve is locked and wont unlock


i would recommend reloading the device software using the desktop software available on blackberry.com
normally a blackberry will not tell you to enter 'blackberry' unless it is trying to wipe the device.

Jul 11, 2009 | RIM Blackberry Curve 8300

1 Answer

Buttons on the curve not responding.


you should take the phone to a mobile repair shop and hvae them service the phone for you.

May 27, 2009 | AT&T Blackberry Curve 8300 Smartphone

2 Answers

My touch screen is not responding


My touch screen has not been responding but my navigation buttons are working. I'm not able to check my contacts too.. .

Oct 27, 2008 | Motorola Mobility MOTOROKR E6

2 Answers

Buttons stop working. Help Please!


A hard reset wouldn't hurt. Just backup the unit, do a hard reset and then restore the backup.

Sep 06, 2005 | Casio Cassiopeia E-115

Not finding what you are looking for?
AT&T Blackberry Curve 8300 Smartphone Logo

23,644 people viewed this question

Ask a Question

Usually answered in minutes!

Top AT&T Computers & Internet Experts

Prashant M
Prashant M

Level 3 Expert

2259 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18333 Answers

Nataly Roberts
Nataly Roberts

Level 2 Expert

30 Answers

Are you an AT&T Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...