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LG EnV2 I bought the LG enV 2 phone a couple days ago, and i cannot get it to connect to the computer. I installed the V Cast music software attached the cables and connected the phone. The computer is running Windows XP and i cannot sync from either the phone to the computer or from Windows media player or the VCast software to the phone. The device manager says it is working properly but i continually get a found new hardware pop up and it asks and asks to install i have done it a bunch of times and it still does it. I tried tech support for Verizon to no avail, and all Dell can tell me is that they cant do anything but wipe my Xp out and reinstall it. HELP..... i just want to sync music onto the phone so i can use it as intended

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Check for virus in your system certain virus can block the data transfer ,if the problem continues after checking then check whether the usb port is working properly ... if the problem continues then contact service center

Posted on Jun 13, 2008

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First let me say that calling Verizon tech support is a frustrating process to say the least. I have spent hours on the phone with three different reps, all with different levels of knowledge on the subject. But I'm beginning to digress - Bottom line, calling Verizon tech support is hit-or-miss.

After multiple attempts of installing and uninstalling the rhapsody software, the vcast software and the phone drivers onto my laptop with and without the phone plugged in, I was still not getting my phone to connect. So after I was just about through with Verizon reps, I called Rhapsody tech support, and they insisted it was a phone issue. Having no where else to turn, I drove to the verizon store to DOWNGRADE the phone to something simpler, when their highly trained personnel actually diagnosed the problem.

Turns out the nothing was wrong with my laptop, or wire, or USB, but rather the only way to get the phone to connect was to bring it to the store and have VERIZON update the software on it. You cannot do this over the airways using 228. They must do it there. Actually, there have been four updates to this phone's software since I bought it only 4 months ago (I had version "4" and they are up to version "8"). After the software update, the phone connected and now I am able to drag and drop to the phone shown in the same pane as "my library."

Save some time - bring it to the store.

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