Question about SmartDisk 250GB SMARTDISK CROSSFIRE EXT Hard Drive

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Help! My drive suddenly "died". The green

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The external storage device has several major components:

* USB cable

* external power-supply

* disk-drive inside the enclosure

* USB-to-disk-drive adapter inside the enclosure.

Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.

Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.

Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.

Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.

Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.

Posted on Nov 04, 2010

Testimonial: "Thanks, I'll try removing the disk drive and try the slave drive idea! "

  • robin756 Nov 05, 2010

    Okay. I tried that. I got an IDE docking station but the operating LED on there was blinking too when I plugged my HD into it. So I've no idea what the matter is. The power just isn't getting to the disk because it isn't turning, so there's no "click of death".

    Any more suggestions? Please?

  • ikkenom Nov 06, 2010

    Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.

    There's one advertised athttp://www.seagate.com
    offering a "no-files-recovered-no-charge" guarantee.

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