I have had the same problem with a different camera, the problem started when I did not have sufficient battery charge to turn the camera off completely. The camera shut down, but the lense did not retract.
You can try a few things:
First try remove the batteries and holding the power button as if you are going to start the camera, then reinsert and try again. (make sure they are fully charged first)
You can try connecting the camer to the computer before you turn it on. Connected to the computer the camer goes through a slightly different start up procedure.
Try switching it to playback mode on restart.
If these fail I have a couple of tricks up my sleeve, but need to know the answer to these questions:
1. has it suffered water damage?
2. has it been dropped recently?
3. what happend when the lense did not close properly? Is this the first time?
4. Can you access the menus when "restart camera" is on screen?
Just post a comment back
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same problem with sd 1100,also have a sd 1000 where the lens wont come out, I take approx 500 shots a week, this is the 3rd Canon that has done this to me in last 6 month,they seem to work for about 2 months
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