You need to remove the agitator take the cap off and remove the bolt from inside the agitator and then remove it look at the metal trunion in the bottom of the tub and see if there is a broken bolt holding the trunion to the shaft.there is a chance the transmission need to be replace if there is no broken bolt
Hello Laura Clark - Does the drain pump make a humming noise? If so, you possibly have a restriction in the drain line or siphoning. Try setting the cycle to spin only and verify if water pumps out. If it does not, the unit could possibly be experiencing an issue with the pump, door lock assembly or timer. Since it is such a complex unit, I suggest contacting a professional to move forward accurately
Hello Dorothy - Does the drain pump make a humming noise? If so, there may be a restriction in the drain line or siphoning. Otherwise since it is such a complex unit I would recommend contacting a professional to have either the pump or timer diagnose.
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