Question about HP Office Equipment & Supplies
Seems like its a common problem.
Are you using a usb cable direct connection or a serial to usb
based in microsoft's forum
1. Make sure the only printer connected is your hp printer that you are having problems
2. From your control panel go to system then go to device manager
3. Under universal serial bus controllers, look for usb printer or any usb printing device you see there and uninstall it.
4. Disconnect your usb cable from the printer and your computer
5. Uninstall the driver from the add/remove programs or hp's driver software uninstaller
6. Restart your computer
7. Download the latest driver from hp's website or use the cd installer
8. Plug in the usb cable from both ends and restart again the computer
Posted on Jun 13, 2008
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Posted on Jan 02, 2017
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