Question about HP PSC 2175 All-In-One InkJet Printer

4 Answers

Will not print and msg says to check cartridges- have taken them out numerous times, cleaned them, turned printer off...nothing seems to work. Is there a reset button?

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  • scott558 Nov 04, 2010

    The reset did not do the trick. It was initially saying check right cartridge, then somewhere along the line- probably during one of my reboots- it starting saying check cartridges. After reset, it now says check left cartridge. The left cartridge is out of date (2008- b/c I never use color) but it has been working fine with that cartridge for over a year so can't understand how that could be the problem. I tried to run it without a left cartridge but it doesn't seem to like that. Any other thoughts?

  • scott558 Nov 04, 2010

    This response does not make any sense to me. Why would the printer work fine with an out of date cartridge for 2 yrs and suddenly not work because the cartridge is out of date? There is plenty of ink in both cartridges.

  • scott558 Nov 05, 2010

    The printer was not connected to a pc- I have a laptop. The problem occurs when I turn the printer on- without it being connected to the laptop- so I don't see how uninstalling and reinstalling printer drivers could have an effect (but am certainly willing to do this if you still think it might help). I checked the cartridge and the ink is not dry. However, in response to your comment about the contacts, I decided to try an old color cartridge I had laying around. Thr printer accepted this but now it will not print the alignment page correctly- it continually prints the first line and then spits out the paper. Do you have a suggestion for this- or is there a way to bypass the alignment?

  • scott558 Nov 07, 2010

    NOt sure if you got my reply to you as I have not rec'd a response from you. Here it is again:


    scott5582 days ago
    The printer was not connected to a pc- I have a laptop. The problem occurs when I turn the printer on- without it being connected to the laptop- so I don't see how uninstalling and reinstalling printer drivers could have an effect (but am certainly willing to do this if you still think it might help). I checked the cartridge and the ink is not dry. However, in response to your comment about the contacts, I decided to try an old color cartridge I had laying around. Thr printer accepted this but now it will not print the alignment page correctly- it continually prints the first line and then spits out the paper. Do you have a suggestion for this- or is there a way to bypass the alignment?

  • scott558 Nov 07, 2010

    Nonontech: No, I was replying to Caroldon. I had not seen your comment. That is simply not my experience. I have used cartridges for much longer- years in the case of color cartridges b/c I almost never print in color. I have refilled black cartridges 2 or 3 times and had them last a year. I print infrequently and it doesn't seem to be a problem.

  • scott558 Nov 10, 2010

    Caroldon; Maybe I pushed the wrong button and you did not get my reply- sent Friday. I am really struggling to be without a printer and hope that you can help. Here is what I replied:



    The printer was not connected to a pc- I have a laptop. The problem occurs when I turn the printer on- without it being connected to the laptop- so I don't see how uninstalling and reinstalling printer drivers could have an effect (but am certainly willing to do this if you still think it might help). I checked the cartridge and the ink is not dry. However, in response to your comment about the contacts, I decided to try an old color cartridge I had laying around. Thr printer accepted this but now it will not print the alignment page correctly- it continually prints the first line and then spits out the paper. Do you have a suggestion for this- or is there a way to bypass the alignment?

  • scott558 Nov 10, 2010

    I have not heard from the last expert for 5 days so would like to find someone else who can help me. I don't need any more input about outdated cartridges as that has never been a problem with this printer. At this point I have gotten beyond the "check cartridge" issue and am now struggling with the alignment page. It prints the first line or two and then spits out the paper- again and again. Is there a soln to this or a way to bypass alignment. Thanks!

  • scott558 Nov 17, 2010

    Followed your instructions including checking printer for particles of paper, dust, etc, cleaned cartridges and reset to default. Still will not print alignment page- prints a line or two and then says: "alignment cancelled." Can anyone help me with this? Is there a way to bypass alignment?

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4 Answers

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  • Master
  • 4,281 Answers

First make sure there is not any leakage on ink cartridges. Clean dust and small paper pieces from all parts of printer. make sure ink cartridges are compatible with your printer try with another ink cart.. then check. Also perform the ink cartridge cleaning operation. For that follow below On the front panel, press the Menu or Setup button (depending on the model). Press the right arrow button (>) until Maintenance or Tools is displayed, and then press the OK or Enter button (depending on the model). The Clean Print Cartridges message should display on the front panel. Press Enter or OK to begin the cartridge cleaning process.
You can reset all settings of printer to defaults. For that press menu button and then go to settings then reset all to defaults. Then this error will be fixed. Let me know if you need further assistance. Thanks for using FixYa.

Posted on Nov 11, 2010

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  • HP Master
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Could you please let me know how long have you been using those cartridges? I hope you know the lifetime of an ink cartridge. No matter what, whether you use them or not, whether you refill them or not, once it's unpacked from the printer and has been installed on the printer, most cartridges will definitely die after 5 months. In rare cases, some works longer or more than a year if you used to print few copies every month.


Awaiting.

Posted on Nov 05, 2010

  • Lebanon Raingam
    Lebanon Raingam Nov 05, 2010

    Was that a reply to my comment?

  • Lebanon Raingam
    Lebanon Raingam Nov 07, 2010

    Ok.. Never mind.. All the best..


    Thanks for using FixYa.

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  • HP Master
  • 17,130 Answers

Remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and connect the Printer to be detected and installed. Check printer properties to see the ink levels.
Use head cleaning before a test is taken . It is possible that the head is not reacting to the need of the command , can be an issue with ink drying , can also be poor ink cartridge contacts.

If not the possibility of the printer head being defective is high. make sure the cartridges are of the original make.

Posted on Nov 04, 2010

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  • HP Master
  • 1,679 Answers

Hi,

First step is to check if the cartridges are empty if you haventt replaced them lately.
There is an expiration date on both the cartridges.
Check if the expiration date is ending any day from today ( i.e the year should be atleast 2011 and if 2010 it should be more than Nov 2010 )
If any of the cartridges has expiry date less than Nov' 2010 then you will have to replace the cartridge.

HP Printer will not accept any cartridge with expiry date less than current date as they are designed the same way. ( though the printer must have been using the same cartridge for long time )

There is a reset for this printer : you can try this before replacing the cartridges

Press and hold Cancel and the Right Arrow while plugging in the power cord

Hope this would resolve your issue

Posted on Nov 03, 2010

  • ONE-Touch-Solution
    ONE-Touch-Solution Nov 04, 2010

    I understand it was working till date but now it is not and this is how the printer is designed. You will have to replace the cartridge to make the printer work

  • ONE-Touch-Solution
    ONE-Touch-Solution Nov 04, 2010

    Maybe only HP can answer you this since i do not have much information as to why your printer worked fine. I have given you all the details you needed and i did mention that the Printer must have detected that the cartridge date has expired and does not accept it any longer.

    This whole thing is based on the cartridge install by date, cartridge usage, and cartridge life. if you are using a cartridge for 2 years and have not used it much and have not changed, there are chances the nozzle's must have dried and hence resulting in printer to reject the cartridge.

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