Question about Epson Stylus Photo R2400 InkJet Printer

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Paper jam R240

My paper fed through wrongly and was crumpled, my reaction was to grab the paper and pull it back out before it printed. As I did this i tore the corner which i think is now left in the printer but can't see it anywhere. Since this my printer is showing a paper jam all the time and therefore can't print or do anything. Please could you tell me how to fix this problem and if poss even how to open the printer to see if i can find the cause. Many thanks

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  • Parton Jun 17, 2008

    Thank You, will email Epson first to see where they suggest I send the printer to be repaired.

    Many Thanks ohms

  • janeywitty Jul 30, 2008

    My printer was printing my last sheet and it just gobbled it up cant see it anywhere, i thought by putting in another sheet it may just shoot it through but it just made a crazy noise so i just turned it off

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A qualified - manufacturer certified servicer is needed here. Your are correct, the missing piece is still inside and also, yanking-out a paper (while it is being fed by the printer) will have a definite damage on the paper-feeding mechanism.

In-warranty or not - u need to call the manufacturer.

Posted on Jun 16, 2008

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Paper mismatch officejet 6500 crumples


There could be a foreign object or torn piece of paper that's stuck further inside the printer mechanism path. Try using a flashlight and inspecting any access or clean out hatches. Sometimes something will be caught inside and cause the paper you feed in to crumple and create a jam. I watched a video on youtube giving different ideas on how to fix this problem. Fixing Paper Pick-Up Issues

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Check paper light is blinking. No paper jam exists, have cleaned rollers but printer will not grab paper. Have tried replacing with fresh paper but no result. Will not print test page, gives same error.


Paper jams can occur for a variety of reasons but are usually paper related. Follow the steps below to clear the paper jam:
1) Turn off the all-in-one and unplug the power cord. With the power off, the paper feed rollers will turn.
2) Open the rear access door of the all-in-one by pressing in on the left side of the access door and then pulling it toward you.
NOTE: All paper jams must be removed by pulling the paper out the back of the all-in-one using the rear access door. Pulling the paper out the front of the all-in-one rotates the paper feed rollers in the wrong direction and can lead to additional problems.
3) From the rear access door opening, gently pull the jammed paper free.
4) Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
Do not continue to push the paper in after some resistance is felt. If the paper is pushed in too far, more than one page will feed into the all-in-one at a time.
5) Reattach the rear access door by inserting the two pins on the right of the door into the holes for them and then pressing in gently but firmly on the left side.
6) Reconnect the power cord to the unit and turn the unit on.
7) if it does not work ... clean the rollers from the rear door of the printer
8) try different wall outlets..
9) then do a power drain by unplugging the power chord from the back of the printer. press and hold the power button for 30 sec and then replug the power chord.
10)if issue does not get resolved service the product

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1 Answer

I Have a Canon MultiPASS MP390, which is showing a paper jam fault, when I print the paper is gets fed wrong. It seems to grab the paper on the right side and pull down which crumples it, then it tries to...


Hi there ok Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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1 Answer

When I press print, the printer tries to take the paper, but the roller/wheels do not come down and grab the paper. Therefore, the printer says out of paper


if the paper fed rollers do not drop onto the paper it is possible the cam is jammed.
turn the unit off remove the paper and try to pull the paper fed arm downwards and try turning the rollers counter clockwise also.
if the arm drops power back up and retry a pcl command if not you may need a technician to strip the unit and adjust the cam gearing or solenoid action depending on the feed and separation capabilities

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sounds like there is a piece of ripped paper in the printer

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Turn the printer around and open the door you will see paper jam.

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With printer unplugged, open lid and pull paper out by hand. Depending on where paper is jammed, you may have to lift out toner cartridge first. Be careful when pulling out paper, especially if paper is crumpled up. Sometimes it is easier to pull paper from back of printer as if it were continuing to print, and others it is easier to pull reverse from the front.

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Your saying the printer grabs the paper on the one side more than the other?

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Help please. can't print: paper light flashing even though there is paper in printer


To fix the NON EXISTANT paper jam:

Status light is on, paper light is on - you can hear the paper feed trying to "grab" the paper, but it can't,  and status light goes Red.

Take out paper tray

Reset the blue paper holders, move them tight against the paper so the paper is snug against all blue barriers. Cause: Somehow the blue paper holders got dislodged and the paper is not snug so the feeder is trying to grab paper that  is slightly out of reach.

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