Samsung French Door Refrgerator - New

First, I'm not a Whirlpool representative.
* Check your warranty. Call for support;
* Contact;https://www.whirlpool.com/owners.html

*** The following is for information only.***
* Original question was slow ice making or melted ice;:
* Most common is ice build up in freezer coils. This happens every time the door is opened. Ice builds up on coils but is normally removed during a daily defrost cycle.
* The cycle may be unable to defrost all ice due to bad air circulation. Usually caused by rubbish blocking fan intake (bottom of freezer tray or wall.) Overloading food may cover the intake.
* Remove all food from freezer. Check for fan blockage. There should be a steady flow of cold air. If not then your freezer needs to be defrosted.
* Defrost by moving all frozen food to fridge side or cooler. Unplug fridge and open freezer door (drawer). Allow room air to circulate into the freezer. Use a house fan to blow air into freezer. (DO NOT use Hair dryer! It will damage panels.)
* Check and remove melted ice water. Check inner panels of freezer. Once defrosted the panels will be room temperature to the touch. There should not be any condensation or coldness to the panel. If it's still cold then keep defrosting.
* Once the water stops dripping. then close freezer doors.
* plug in freezer and wait 5 mins. Check freezer if inside is cold and the air is blowing cold. Reload freezer with food, take care not to overload or cover fan intake. Monitor for 2 days.

* Cleaning (Official); https://www.youtube.com/watch?v=AooBAPlk-Ts
* French door drawer; https://www.youtube.com/watch?v=_ZYLIRN_pk0
* Removing trays; https://www.youtube.com/watch?v=VxTliAhbr14
* Cleaning the back with a vacuum cleaner; https://www.hunker.com/13419629/how-to-clean-samsung-refrigerator-coils
* Freezer not blowing air or not cold? Bad fan, thermostat, pump. Call for service.
Aloha, ukeboy57

make sure door is closing properly,and turn temp down,or should I say up,warmer

look on the internet for a service manual from samsung and goo from there maybe it wants a new memory card fitted

I'm having a similar problem. Water freezes in the mold, but thermostat does not heat ice to release ice from mold. I replaced the thermostat and still did not work. I just noticed the plastic around the copper line that touches the mold prongs is melted. I guess it shorted out. You may have the same problem. Time to buy a new ice maker even thought the frig is only 1.5 years old.

The problem is it is not going through a defrost cycle. with out model number i don't know if it is a board or a defrost timer that starts the defrost cycle, but three things can cause it not to defrost. One defrost timer, two defrost heater bad and three defrost termination switch bad. If it has a defrost timer on it you can find it in three spots either in the back of the unit, the front bottom or in the frig next to the thermostat. there will be a spot where you can insert a screw driver and turn it clock wise until the frig turns off and at that point it should be in a defrost as long as the defrost heater is working it will melt the ice. If it does work then the defrost timer needs to be replaced. if you are not sure then call a service company to check it out no matter what this is cheaper than a new frig. Refrigerators are a sealed system on the refrigerant side and dose not loose refrigerant unless it has a freon leak which it would not cool even withe all the ice melted. If you are turning unit odd and letting the ice melt and turning it back on and it cools for a few days then it is not going through a defrost cycle.

hi.because it works for a couple of days.it sounds like u have a problem with 1-defrost timer 2-heater 3-t/stat.good luck.ALI

the element you see in the back of the freezer compartment is the defrost heater. your frig will defrost 2-3 times every 24 hours for 15-30 minutes. when its in a defrost cycle the element will get hot and melt the frost that has built up on the cooling coils from normal operation. the melted frost will then drip down ..some will hit the heater and sizzle,most will drip onto a tray and go down a small drain into a pan under the frig and then evaporate out.. Also ,it doesnt defrost at the same time each day., it is based on how much the frig runs and the electronic control will figure out when it it time to initiate a defrost..the red glow and the sizzling is normal and only lasts a short time....

Maybe you should call!


-------Jurnee Lll

just needs to be defrosted ice is blocking the vent for the bottom defrost it and should be good

Possibly sounds like the heating element on your defroster is burnt out or the drain hole for the defroster is blocked, not allowing the defrosted water to drip underneath the fridge to evaporate, thus causing a buildup of ice. That buildup may be blocking that vent that goes bwtn the freezer and fridge. The heating element is simply checked and/or replaced by removing back panel of freezer. It's about the only thing behind that panel and likes like a row of fins. Google images for a better understanding of what you are looking at. If its a block of ice, you know there is a problem. The element is replaced by simply unplugging it and replacing with a new one. You should also see a small hole at the bottom of the freezer. Try pouring a little water in it and listen to see it its running into the plastic pan that's underneath the fridge (usually visible if you take the grill off). Some models have a hose that kinks up attached to this small hole. Had an Amana freezer that did this on several occasions and cause the whole bottom of the freezer to become a block of ice because the water had no where to go.