Question about Microsoft Windows XP Professional
This is indeed a virus program specifically written to block the browsing to certain sites.
I would like to mention here that any online transaction, made on other than direct bank sites are not advisable as the system files are infected.
Please see the address bar when you type the URL of your bank site, you will be able to see "https://www.banksite.com " rather than " http://www.banksite.com". Please make sure that you access your bank site if you see https in the beginning of the site rather than http. You should also check verisign symbol and lock symbol prior to proceeding any money related transaction. Above checks will ensure you that your transactions are safe.
Now we can discuss the virus problem.
Restart the computer and press F2/F8 to boot in to the safe made. Login as administrator with the passsword which you should be knowing. If you have left your password filed blank. Please change the password by
clicking: start> control panel> user account> administrator> create new password:
enter the desired password twice as asked and save and exit. Make sure that your administrator account should have some password.
Connect to the internet. Download Mozilla web browser-- Firefox Setup3.6.12 free from below link:: http://www.mozilla.com/en-US/products/download.html
Open the location where you have saved the executable file named Firefox Setup3.6.12 Install it by double clicking on the file and it will create a desktop short cut. alternatively you can open it by clicking start>all programs>Mozilla Firefox > Mozilla Firefox
Now type http://www.microsoft.com/security_essentials/ in to the address bar of the Mozilla Browser. Download the microsoft security essential and install it.
You will see the Microsoft Security Essential symbol in the tray of your system (Bottom right side of the screen a small hut ), Now Double click on it and select "update" tab
Now click on " Update" Button and let the Microsoft Security Essential update the virus database. After update, Select to the "Home" tab on the Microsoft Security Essential Main window, at the right side of the window, select " full " as a "scan option" and click on scan now.
The Microsoft Security Essential not only scan the system but also report and replace the infected system files which have gone bad due to viruses. In your case, IE browser setting are now altered by the virus and hence you are not able to access the Microsoft Sites . By doing above steps, you will create an alternate internet channel through Mozilla Browser and whose settings are at default.
I hope by doing this, it is possible to recover the settings without much efforts. After full system scan and fixing of the bugs, restart the computer and login normal way. To update the service pack do the following:
Connect to the internet click start>control panel>Windows update> and select update now
you will be able to update the OS.
Please tell if you need further support
Posted on Nov 03, 2010
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Posted on Jan 02, 2017
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