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Blue screen caused by Realtek

Hello, I'm having big problems with my vista last days, it crashes every time I try to hear some musics with Media Player, the crash reports that Realtek 8101/8168/8169 PCI/PCIe Adapter Driver (RTLH86.SYS), which was created by Realtek Semiconductor Corp has caused the problem. I saw many foruns about that, I also installed an update that many people recomended, but my OS still crashes.
Config: Vista 32bit, Ultimate, 4GB RAM, NVIDIA Geforce GT8600. HP Pavilion DV9000.
The main problem is that when I unistall this bloody driver, my sound devices do not work properly and I could not find any that replaces it.
Any idea?
thanks

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Hi GO!

Sounds like you're caught in the middle of a finger-pointing game going on between MS and Realtek, each blaming the other for the problem, and neitber stepping up to the plate with any meaningful help.

Is this a recent problem, i.e.: it worked OK before; started after making a seemingly unrelated change in the system, i.e.: software or hardware additions? If so undo / uninstall the recent change and see if the problem goes away.

Is your Vista Ultimate a retail version, or was it bundled with your HP (OEM)? If it is retail, you can appeal directly to MS or assistance, however an OEM version means you are stuck with HP support for help, and HP / Compaq is notoriously less than helpful.

As a further diagnostic tool, I would recommend that you visit http://technet.microsoft.com/en-us/sysinternals/0e18b180-9b7a-4c49-8120-c47c5a693683.aspx and download the Sysinternals Suite. I have found this to be invaluable for pinpointing the exact cause of problems, in particular look at the BSOD ("Blue Screen Of Death") tool. You can create a log file that will document every processor step leading to your lock-up which you can then provide to whomever (HP, MS or Realtek) you are working with in your attempts to resolve this maddening issue. And I would try all three - - - Hold their feet to the fire until they either (1) fix the problem or (2) refuse to offer further assisance.

My opinion is that the real problem is an unresolved Vista flaw and that someday they MIGHT get around to fixing it. Bill Gates is notorious for his marketing strategy of offering a slightly flawed product (In some circles, Windows is referred to as "Bill Gates Buggyware") so that there is a perpetual need to "upgrade".... a form of planned obsolesence.

Realek will probably be your best source of help, as it would best serve them to have the issue resolved.

You might also look at the possibility of partititioning the hard-drive (or adding a second drive) and setting up for a dual-boot OS with XP Pro SP3 as your second Operating System. When you do this, at start-up you will be asked whether to boot into Vista or XP... And you will probably have to configure with XP drivers, but you'll be able to tell for sure wherein the problem lies, especially if the problem disappears when running XP.

Not as much help as you'd like, I'm sure, but hopefully this will get you closer to a satisfactory resolution... These problems are really frustrating, I know... I spent days resolving Vista driver issues whe interfacing some older peripherals with new boxes running Vista, many "unsupported" in Vista... but I did eventually succeed!

Best of luck, and try and hold on to your patience in the face of corporate irresponsibility.

-WB

Posted on Jun 13, 2008

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