Question about Computers & Internet

1 Answer

Blue screen caused by Realtek

Hello, I'm having big problems with my vista last days, it crashes every time I try to hear some musics with Media Player, the crash reports that Realtek 8101/8168/8169 PCI/PCIe Adapter Driver (RTLH86.SYS), which was created by Realtek Semiconductor Corp has caused the problem. I saw many foruns about that, I also installed an update that many people recomended, but my OS still crashes.
Config: Vista 32bit, Ultimate, 4GB RAM, NVIDIA Geforce GT8600. HP Pavilion DV9000.
The main problem is that when I unistall this bloody driver, my sound devices do not work properly and I could not find any that replaces it.
Any idea?

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 97 Answers

Hi GO!

Sounds like you're caught in the middle of a finger-pointing game going on between MS and Realtek, each blaming the other for the problem, and neitber stepping up to the plate with any meaningful help.

Is this a recent problem, i.e.: it worked OK before; started after making a seemingly unrelated change in the system, i.e.: software or hardware additions? If so undo / uninstall the recent change and see if the problem goes away.

Is your Vista Ultimate a retail version, or was it bundled with your HP (OEM)? If it is retail, you can appeal directly to MS or assistance, however an OEM version means you are stuck with HP support for help, and HP / Compaq is notoriously less than helpful.

As a further diagnostic tool, I would recommend that you visit and download the Sysinternals Suite. I have found this to be invaluable for pinpointing the exact cause of problems, in particular look at the BSOD ("Blue Screen Of Death") tool. You can create a log file that will document every processor step leading to your lock-up which you can then provide to whomever (HP, MS or Realtek) you are working with in your attempts to resolve this maddening issue. And I would try all three - - - Hold their feet to the fire until they either (1) fix the problem or (2) refuse to offer further assisance.

My opinion is that the real problem is an unresolved Vista flaw and that someday they MIGHT get around to fixing it. Bill Gates is notorious for his marketing strategy of offering a slightly flawed product (In some circles, Windows is referred to as "Bill Gates Buggyware") so that there is a perpetual need to "upgrade".... a form of planned obsolesence.

Realek will probably be your best source of help, as it would best serve them to have the issue resolved.

You might also look at the possibility of partititioning the hard-drive (or adding a second drive) and setting up for a dual-boot OS with XP Pro SP3 as your second Operating System. When you do this, at start-up you will be asked whether to boot into Vista or XP... And you will probably have to configure with XP drivers, but you'll be able to tell for sure wherein the problem lies, especially if the problem disappears when running XP.

Not as much help as you'd like, I'm sure, but hopefully this will get you closer to a satisfactory resolution... These problems are really frustrating, I know... I spent days resolving Vista driver issues whe interfacing some older peripherals with new boxes running Vista, many "unsupported" in Vista... but I did eventually succeed!

Best of luck, and try and hold on to your patience in the face of corporate irresponsibility.


Posted on Jun 13, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

3 Answers

Lenovo g550 laptop with an external monitor only displays on broken original screen after crash dump

Download and install the display driver from the link below:

Nov 19, 2014 | Lenovo G550-29583AU Notebook

1 Answer

Lenovo g550 laptop with an external monitor would only display of broken original screen after crash dump

Firstly you need to get your external monitor working. Have you tried pressing FN+F3 while turned on, (may take several presses).

If you can get the external monitor working then you'll need to run windows in safe mode and try removing any new drivers you installed. or try a 'Last Known good' on start up this depends on the OS version.

Nov 19, 2014 | Acer Computers & Internet

1 Answer

My Toshiba laptop only opens up Windows Vista 1 out of maybe 10 attempts. The power light comes on but just has a black screen. I think the processor is going out but it's only 2 1/2 years old.

It's time to take the computer to a qualified technician, to check:
* the RAM ("bad" RAM causes big problems),
* the disk-drive ("bad" sectors can imply that the whole disk is about to expire),
* the CPU (very rare for one to go "bad'),
* the motherboard (leaking capacitors cause voltage fluctuations, which cause "random" crashes).

Before you go, try to backup all your "data" and "music" and "E-mail" files to an external disk-drive.

Jun 17, 2010 | Intel (BXM80535NC1500D) Celeron M, 1.5 GHz...

1 Answer

Toshiba Satellite Vista 32bit...Big start up Problems!

1. you could use the vista to reformat the drive.
2. you could use boot disk to do the same thing.
3. load again the vista for fresh installation.

Apr 08, 2010 | Toshiba Satellite A130 A135 Notebook

1 Answer

My laptop dosent have sound what do i do

download and install manufacturer audio drivers:
or install realtek audio drivers:

Oct 31, 2009 | Conexant chipset 56K V.92 PCI Data/Fax...

2 Answers

Hello I have an acer aspire 5535 and it keeps

The complete solution to this fault (Acer 5535 keeps crashing under vista) is to use Windows XP instead of Vista. Set up a Dual Boot so you can CHOOSE to load XP or Vista each time you turn on the laptop. I've put XP on my 5535 and it's SO much faster and seems perfectly stable now - no crashing at all.

A full video showing how to do this is here:

Once you've done this you won't have any problems with the laptop anymore.
This is a perfect solution to the crashing problem!

Jun 05, 2009 | Computers & Internet

1 Answer

New Vista PC crashes to blue screen when Mac laptop connected

well you blue screen is called the blue screen of death in the computer world it is like the red ring of death for the xbox which usually means that there is a system error or software error im not sure what it could be right now but if youll hang in there for a day ill have an answer for you

Jan 14, 2009 | HP Pavilion Slimline s3400t, Intel Core 2...

1 Answer

Problems with the Dell Vostro 1400 (Vista)

Hello Freebro,

First we need to diagnose:

- Try to change Memory sometimes they can cause blue screen.
- Try to change Hard Disk also can cause blue screen.
- Try to reformat and reinstall the O.S

Sep 20, 2008 | Microsoft Windows Vista Ultimate Edition

5 Answers

Oribcam causing system crash on acer 5630 model with the following blue screen of death error message lv321av.sys as the cause of the issue.

Hello the problem came from the hires of the webcam into the laptop .with the times the hires become old and fragile and if you move in the bad positionthe webcam or the base of the laptop you will crash with the so beautiful (BSD bleu screen of death)
Sorry for my english i am french
yeah sarko land !!!!

Apr 23, 2008 | Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

854 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides