Question about Canon Office Equipment & Supplies

1 Answer

I got the Canon ImageCLASS MP360. It's not working because the cartridge jammed, ##345 showed on the screen. Once I turn the printer on, then I can hear loud noise like the cartridge stuck inside the gear. I tried to move the cartridge, but it is not moveable. How could I fix it? Thanks.

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Expert
  • 71 Answers

Hello Dear,
Cause: The printer's internal unit has malfunctioned.
(1) Remove the jammed paper. (Check the paper edge sensor is OFF.)
(2) Press the [OK] key.
(3) Reinstall the printhead.
(4) Turn the power off and on.

If doing this solves you problem then ok or update me the status after doing this.

Manoj Joseph
+91 9352008418

Posted on Jun 13, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My Canon Smartbase MP360 will not print and shows 'put in cartridge' which I have done and it makes no difference.

sometimes a little bit of dried ink stops the flow of ink
use a cue tip and genty clean both the puter contacts
and the cartridge contacts then try again
after resetting do the head cleaning tht the machine can do for itself
this work most of the time
hope it help ps watch and dont let any fuzz get left behind

Aug 22, 2012 | Canon SmartBase MP360 All-In-One InkJet...

2 Answers

Can not download canon imageclass mo360 driver into my new laptop

hello. You need a new driver. They are a free download at

Mar 03, 2010 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

The cartridge is locked to the right, once turned on makes a noise and stays there???

More than likely the head is getting jammed past the head stop.

I'd suggest that you check into getting the printer service. If the cost of the repair is prohibitive, then consider replacing the printer.


Jan 29, 2010 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

Error 345

That error is very vague, even the manual says it's an internal unit malfunction, and you should remove and reinstall the printhead, clear any paper jams, and cycle the power off and on. When it doesn't help you need a new control PCB and it's more expensive than a new printer.

Nov 23, 2009 | Canon MultiPASS MP360 All-In-One InkJet...

1 Answer

On the screen appears "check printer" and then "##345"

345 says paper jam or printhead problem, press continue, remove any jammed paper, try re- installing the printhead, the error is an internal communication error.

Oct 20, 2009 | Canon MultiPASS MP360 All-In-One InkJet...

1 Answer

My mp360 shows ##345 on display,with alert light flashing.No information in manual,is it something simple or do I throw it in the bin?

That error is either the ink absorbers are full and need changing and a reset, or the purge/cleaning assembly is gummed up with ink. around $100. to $150 shop repair. Good machine with cheaper inks, probably worth the repair.

Sep 01, 2009 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

Error ##345

##345 says the systems internal unit has failed, could be paper jam, purge unit stuck with ink or paper, even feeder unit on back not turning properly.

Aug 27, 2009 | Canon SmartBase MP360 All-In-One InkJet...

1 Answer

Code E808

This problem was solved by turning off the unit and unplugging the power overnight. The next morning it worked fine.

Jan 15, 2009 | Canon imageCLASS MF6530 Monochrome Laser...

2 Answers

Error 345 on canon mp360

look here:

Jan 15, 2008 | Office Equipment & Supplies

2 Answers


Hi, Apparently that error code means that the the cartridge is jammed, check that there are no bits of stuff stuck there and try to maybe remove the cartridge and maybe if you have any realigning software run those on it.
There seems to be a lot of people with the same and similar problems and the Canon service tech didn't seem to know what to do, and most are out of warranty too.
Let me know how you go.

Nov 21, 2007 | Canon SmartBase MP360 All-In-One InkJet...

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

131 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts


Level 3 Expert

102366 Answers

old marine
old marine

Level 3 Expert

2062 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides