Question about LG (GDR8164B) Internal DVD Drive

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Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

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Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful. To solve this Code 39 error, follow these instructions:

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


Another possible CD/DVD issue you may want to investigate

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Posted on Nov 03, 2010

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Posted on Jan 02, 2017

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The drivers to the dvd rom on my HP notebook is ether corrupted or missing, where can i get them for free?


Go to hp.com. There will be all drivers for your machine. Code 39 usually means drivers not loaded due to hardware failure.

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Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)


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Code 39


hi,
error code 39 stand for (Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.)

Reason
There are several causes of Code 39 errors:
  • A required device driver is missing.
  • A required binary file is corrupted.
  • There is a problem with the file I/O process.
  • A driver that is referencing an entry point in another binary file is unable to load.
Recommended resolution

Reinstall the drivers for this device.

Uninstall and reinstall the driver

Uninstall the driver from Device Manager, and then scan for new hardware to install the driver again.

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.
  1. On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
  2. Restart your computer.
  3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.

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Code 39 on DVD Philips SDVD8821


Hi,
Download the latest driver from Acer site or phillips site.
Uninstall the device driver.
Reboot
Windows should detect new hardware and start the wizard. Point to your drver installation file and install the driver.
Reboot. this should fix the problem.

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Windows xp on aspire 5735z


Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Click Troubleshoot to start the troubleshooter for this device.

Well this error usually is because you have either a bad driver installed or you haven't installed any. Bad news is aspire 5735z is built for Windows Vista. Browsing the Acer website din't earn any results. Try calling in for the phone support they might have a link to where you can download compatible drivers for Windows XP.


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My comp says code 39 can you help


Code 39 Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)Cause

There are several causes of Code 39 errors:
  • A required device driver is missing.
  • A required binary file is corrupted.
  • There is a problem with the file I/O process.
  • A driver that is referencing an entry point in another binary file is unable to load.
Recommended resolution

Reinstall the drivers for this device.

Uninstall and reinstall the driver

Uninstall the driver from Device Manager, and then scan for new hardware to install the driver again.

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.
  1. On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
  2. Restart your computer.
  3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.
I am sending you a copy of this information in the hopes that it will be of some help in your situation.
Cheers!
Ron.

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Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

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Pioneer dvd-rw dvr-k17a


Hi, the error code that you have on the CD/DVD drive is a known issue from Microsoft. The error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)".
Since you are using a Toshiba laptop; you can click on this link http://tinyurl.com/toshibadvd and click on the repair tool on the resolution. This is applicable on both Windows Xp and Vista and will delete the upper/lowerfilters on the registry.

In case that the error code still exist you need to manually delete the upper/lowerfilters under the registry by clicking on this link http://support.microsoft.com/kb/929461/en-us . You need to go the "Run" screen then type in "regedit" and click OK or hit the enter key.

This will surely fix the error code that you have on the CD/DVD drive.

Thanks

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