I had to reinstall Windows XP. Now I have no sound and the video has problems. Was advised to reinstall drivers. When I check the Device Manager, it say that it cannot tell what model etc. video and sound card I have. It also does not list chipset info. I opened the case and cannot find any MFG info on the video card. I purchased the unit on 1/12/06, and either got a 256 or 512 video card. Any suggestions as to how to determine what cards I have so I can reinstall drivers?
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Re: Video & sound problem
On your Dell computer is a service tag. Contact dell with that number and they will tell you what card is installed in that computer.
XPS usually contain either an ATI or an NVidia card. Thats about all I know. I had to replace one with a newer video a few months ago for a client of mine because Dell didn't support the machine and couldn't pinpoint the model number of card. I know on the website there are about 4 to 6 of them to choose from.
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You need to download new video drivers from the computer manufacturer or go to Windows Update and let windows update all your hardware drivers. When windows finishes searching for drivers it will give you the choice of express or custom. Click on custom and look in the left pane. choose Hardware, Oprional. Download and install the selected drivers. Reboot the laptop and reset your video options.
Sounds like a driver problem. You will have been provided a CD with your computer, perhaps the same one you restored Windows XP from, with all of the drivers that were installed on your computer out of the box. If you install all of the drivers on there, the sound and display should revert to normal.
If you can't find the CD, you need to find out the model of your sound and video cards and download them from the manufacturers' websites.
just format the drive and install the os windows 7 again.. connect it to the internet while installing it.. once done with the installaion.. click on the volume icon on side tray.. it will search for the solution online and will automatically install the drivers.. i have the same model desktop and i am using win 7 with all working... good luck!!!
AHHHHH WINDOWS WELL WHATS NEW!!!!! SOUNDS LIKE YOU NEED TO REINSTALL YOUR VIDEO DRIVERS IF THAT DON'T WORK TRY REINSTALLING WINDOWS BUT FIRST GO TO SAFE MODE AN SAVE YOUR STUFF DOC,MUSIC,BOOKMARKS,ALL THAT STUFF,IF THAT DON'T WORK CHECK YOUR BIOS SETTINGS GOOD LUCK
(Assuming Windows XP)
Within your control panel, open system, click the hardware tab, click on Device Manager. Under Sound, Video, and Game controllers you should see your sound card and if there is a problem with it. Alternate-click and select properties. Select the driver tab. Select update driver and allow your pc to connect to Windows Update to locate the driver. If not found, post your sound card model and I will assist with locating the appropriate driver.
From the research I've done, it sounds like an issue with a (possibly corrupt) file in the video driver. Most people are recommending another video card be installed temporarily, to complete the windows installation. After that, you can uninstall the original video driver, shut down, then restart to have Windows reinstall the original video again.