Question about Avaya 4610SW

2 Answers

Not booting from DHCP

I have 4620 and 4610SW phones on my network that boot from the DHCP however ten recently purchased 4610SW phones refuse to boot from the DHCP.

I have tried * reset, mute + reset/clear.
Nothing seems to be working, the phones dont seem to be taking any input via the interface, the gui doesnt display the option to reset/program the phones (*).

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  • 5 more comments 
  • NnickGM Jun 13, 2008

    I just went and double checked, the tftp server is up and running.

    The thing is when after the phones boot or attempy yo boot from the DHCP the next message that is shown is "no filesv"
    My consultant overlooked this message...

  • NnickGM Jun 13, 2008

    I have a consultant here at my organisation, he overlooked that bit of information when I pointed it out to him.

    I can see the TFTP server up and running on my management server. However the DHCP configuration is sent by my domain controller server.

    Is it that I need to run the TFTP server on the domain control server?

  • NnickGM Jun 13, 2008

    Just tried that, it didnt work...
    The thing is the phones seem to refuse any form of input, when you think it taking the input there is no response...

  • NnickGM Jun 13, 2008

    Pressing mute on a working phone brings up that list of information.
    However these phones do not respond to mute commands.

    I have even tried anpother option of holding the hold button...

    We are running an Avaya site/PBX system

  • NnickGM Jun 13, 2008

    They do not give the "*" prompt while it is booting.

    I think its IP Office. Our media server is a G700.

  • NnickGM Jun 13, 2008


  • NnickGM Dec 11, 2008


    I got all but one of them working, by placing the MCIPADD ip address in
    the data vlan. However one of the phones where sent to another site.
    That one refuses to work. It doesn't show any options to change the ip
    address, when booting it only shows three screens.


    the .bin file screen

    and then the DHCP screen VLANID=32

    Our DHCP is set to VLANID 2 however I cant get the phone to read it.


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  • 33 Answers

Try to give all the ip addresse as and just provide the vlan id to it give it some time it will come up..

Posted on Dec 11, 2008

What system are these installed on? is your tftp server up? If these are new phones, they will no doubt need to be updated....and if the tftp server IP isnt set, they wont know where to get the files from.

Posted on Jun 13, 2008

  • 2 more comments 
  • Anonymous Jun 13, 2008

    No filesv means that the phone does not know where the tftp server is. When you say that the consultant overlooked this....did you get it figured out?

  • Anonymous Jun 13, 2008

    No. You just need to put the IP into the phone.

    Press mute "addr" #, that will bring up the settings of the phone. The first IP is the IP of the phone, you can leave that at hit the "#" button to go to the next one. I forget the order, buut here is what everything means:

    Callsrv = IP of the phone system
    Fileserv = IP of the tftp server (if an IP Office, this is usually the IP of the VM Pro server)
    Port and vlan, just hit "#" as the default values are fine.

    it should give you the option to save new values and reboot. If you dont have an ftp program, you can have manager open and view the tftp server window to see the file transfers.

    Again, this is assuming you have an IP Office, things may be different on a Definity product.

  • Anonymous Jun 13, 2008

    Try rebooting the phone when it reboots, there should be an option to press "*" to program.

    Which Avaya system is this? IP Office or Definity or the gateway series?

  • Anonymous Jun 13, 2008

    No, this is a Definity product. G700 is a gateway device. i am an IP office guy.... I would call your system admin, or call a Vendor to come out....ther could be bigger problems than I could dream up....sorry


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