Hi and welcome to FixYa,
Norton has a habit of being so good that it interferes with some normal activities. Should you wish to uninstall a Norton product and if at all possible, download and run the
Norton Removal Tool. Soon as the Norton Product is un-installed, remove the remaining Symantec folders in Common Shared folders. Thereafter, pls follow below procedures:
- On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
- Delete the program installation folders for all Symantec program that were installed.
- If you accepted the defaults, the installation folders will be in C:Program Files and will have the name of the program that you installed.
Below listed are the default program folder names and locations listed by program:
- C:Program FilesNorton Internet Security
- C:Program FilesNorton SystemWorks
It would help to configure Windows to show all files.
- Click on "Windows Key" and select Control Panel
- Double click on Folder options.
- Click on View Tab
- Un-check "Hide file extensions for known file types."
- Under the "Hidden files" folder, click "Show hidden files and folders."
- Click on Apply
- Click on OK.
Having performed the above, search for and delete all Symantec folders.
- Click on "Windows Key" and select Computer.
- Double click on C Drive
- Go to the following locations and delete the following folders.
- c:Program FilesNorton Internet Security
- c:Program FilesCommon FilesSymantec Shared
- C:ProgramDataSymantec
and delete all the 3 folders.
Finish by cleaning up the Registry:
CAUTION: you must back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified.
- Click Start and then Run.
- Type REGEDIT into the Run dialog box when it comes up and then click OK.
- The Registry Editor will open.
- Navigate to and select the following key:
HKEY_LOCAL_MACHINESOFTWARESymantec
- Press the Delete key on your keyboard and click Yes to confirm.
- Navigate to and select the following key:
HKEY_CURRENT_USERSoftwareSymantec
- Press the Delete key on your keyboard and click Yes to confirm.
- Click on File in the top toolbar and then click Exit.
- If the error message is still there, go to Start and search for SymAddln and if found one entry in C:/Users/user name/Favorites/Internet Shortcut and delete it and reboot your computer.
Pls post back results. Good luck and thank you for using FixYa.
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