number 0xc18a0301 on HP printers
Follow the below steps on the front panel
of the All-in-One printer:
A. - Press and Hold the “Print Photos” & “Red
Eye Removal” buttons. Release both buttons. Display should say “Enter Special
B. - Press and release in sequence “Red Eye Removal”, “Print
Photos”, “Red Eye Removal”
Display says "enter special key combo"
and release in sequence “Red Eye Removal”, “Print Photos”, “Red Eye Removal”
If "support COxxFN0723BR" appears with "uiaux" message, perform the
2. Press and release the right arrow button until the display
says “System Configuration Menu”. (on C8100 use Touch Screen)
3. Press and
release the “OK” button.
4. Display should say “Hardware failure status”. If
not there already, Arrow Key over to “Hardware failure status.
5. Press and
release the “OK” button
6. Display should say “Hardware failure status:
Clear. Press OK to clear”.
7. Press and release the “OK” Button. Message
changes to “Hardware failure status Cleared. Press Cancel to continue”.
Press and release the “CANCEL” button as many times as necessary, so that,
either the “Welcome to Photosmart Express” screen appears, or, the “Ink System
Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
the Power Button, turn the unit OFF and unplug the power cable from back of the
printer and wall outlet.
10. Wait 30 seconds for the power to get discharged
and then plug the power cable into the wall outlet first and then into the back
of the printer
11. Turn the unit on. The printer may display message “USE
POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press
12. If the printer has already initialized, then go to the next step. If
not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow
this process to complete and do not interrupt. Once the initialization process
is complete, the printer will print out a Diagnostic Page.
13. To verify
printer functionality print a SELF TEST PAGE.