Question about Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive
The external storage device has several major components:
* USB cable
* external power-supply
* disk-drive inside the enclosure
* USB-to-disk-drive adapter inside the enclosure.
Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.
Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.
Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.
Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.
Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.
Note that W.D. has a "Customer Loyalty" program. Buy a new W.D. disk-drive through the W.D. web-site, at a significant discount.
Posted on Nov 04, 2010
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Mar 26, 2013 | Sony VAIO Computers & Internet
Jul 19, 2012 | LaCie (300770) 250 GB Hard Drive
May 13, 2012 | Computers & Internet
Jul 12, 2011 | Seagate Barracuda 7200.10 500 GB SATA Hard...
Jun 03, 2011 | Packard Bell (181684-03) Motherboard
Nov 19, 2017 | Acer Aspire 7520-5185 Laptop
Dec 24, 2008 | Acer Aspire 5315 Notebook
86 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: