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Check the formate and make sure it is nit 4:3 try wide screen and the other formate options.If that don't fix the problem the problem is the SSB part number 310432716308 that is the video processor.
Steve, I have the exact same problem with my tv. same model. If you happen to find a solution, could you please forward it to me. I will be very appreciative. email me at [email protected] . I'll do the same for you if I find a solution.
Usually when that happens it is related to problems on the deflection board a diode or fusible link has opened making the set act like its a direct view thereby having no convergence option. It will take an experienced tech to properly diagnose that problem.
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