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Please connect to pc

I just bought a 30gb philips mp3 player and it workd fine for a week but out of no where it stopd working and shows on the screen that i need to connect it to the pc. but when i do that the computer wont even recognize that is there and i cant get it back to work. does anyone know why this happens or wut to do to fix it. GoGear hddo65/05 messagew problem please connect to computer machine does not repond to anything checked philpipd troubleshooting tried reset to factory settings no reponse. no drive shown in My Computer Device manager says no drivers installed removed and reistalled software. no reponse from anything except when unplugged from USB message reappears

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Spoke to philips
after they tried without success
advised faulty machine
got replacement from supplier
thankyou for your help

Aaln

Posted on Jun 22, 2008

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I have the 30gb gogear mp3 player and while I was syncing it it malfunctioned...now my computer says it doe'snt recognize it and that it malfunctioned and it's screen shows that it is connected to the...


Connect your player to the pc that has the Philips device manager running, then reset the player by holding the off-switch and the volume-+ (plus) switch.
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If it doesn't work when unplugged and fully charged, that problem is not going to go away. You can do the Repair in Philips Device Manager, but it will erase all of your songs and it probably will not work. The problem is, Philips is all out of these players, and they no longer make any 30GB models - 8GB is the max.

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Please connect to pc


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

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Refer to the FAQ on this issue on the Philips website.

When that fails:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

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My philips 30gb gogear mp3 player wont work


ok...you are almost there... now go to "My Computer" icon and click it and then find your new drive letter associated with MP3 player. (if you hover it, it should show the 6 Gbytes..or slightly less..of storage available). Click it and you can see the contents of the MP3. Use Mouse drag and drop from there to add songs.

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Please connect to pc


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Oct 18, 2006 | Philips GoGear HDD6330 MP3 Player

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