Old machine with light usage. Paper is not being picked up from the tray, then the "paper jam " displayed. The grooved rubber wheels ( 2) are almost worn smooth. Is this the problem?

your wheel on one side is impacted with small pieces of paper
this causes the paper flow to go unevenly you need to clean you wheels on both sides oil them and wipe dry with a paper towel
then do the paper feed jam clear and let a few pieces go thru to pick up any remiaining debris

The only things I can think of which may help would be to clean out the machine completely. Toner dust and small particles can set off paper jam sensors. I would take alcohol & water and clean off every rubber wheel that moves the paper through the machine. Then inspect them one by one for wear. If you have a wheel with a flat side it won't handle paper correctly and the delay in timing will set off paper jams. Over time the rubber on the wheels gets sticky or dull and does not pick up the paper correctly. The software installed on the pc's times the paper processing procedure and when things are not in tuned it will think there must be a paper jam.

The other thing would be to reset the machine & update the software in all pc's that use it as a printer before reconnecting it again.

The reset the machine, disconnect any cables to pc's using it and then turn it off and unplug it from the wall. Press and hold the power button with the power cord disconnected for sixty seconds or so. Then go to each pc that uses it and uninstall the software for the HP. Then go to HP's website (www.hp.com) and download then install the newest version of the software on each computer.

Another thing that causes paper jam sensors to go off is using the wrong kind of copy paper in the machine. If the paper is too light the feeders will throw it through the machine too quick. If its got a smooth texture to it the paper will not be picked up as it it supposed to.

If I were you I would go to the local stationers and purchase a good grade, heavy weight copy paper to use on the machine to rule out that the type of paper being used could be causing the trouble. It may be expensive, but buy a single rheem of really good paper thats made for copiers and remove all of your old paper and reload with the new before reconnecting all pc's again.

After the new paper is loaded and the machine has been cleaned and inspected, and all pc's have the newest version of software installed on them plug the machine into the power source again and run a few test sheets.

If you still get the same problem after all of the above, then I would say its some sort of electrical sensor problem that needs a tech on site to figure out and repair.

Good luck! And let me know if any of the above helps to solve the problem.

Hello sir; It depend on where the paper got jam, if jam at the point when paper take off, then you have clean up paper pick up roller or replace it, if jam inside the machine then have to clean up paper feed roller, if jam at the end, check the paper exit senser, make sure it moving freely.

Hi
Thanks for using FixYa. Paper jam is a very common problem with the printers.

First of all clean off the rubber piece that pulls the paper into the printer from the tray with rubbing alcohol, and also take a knife to the rubber piece to rough it up to create more traction.

To clear the paper jam problem you need to remove the back roller mechanism to get at paper. If still the problem persists, then check the following to resolve the issue--

1. Please check all interlocks, electrical and signal connections are seated properly.
2. Front cover, back cover and lid are closed properly.
3. Power plug and USB cable are connected.
4. Printer is turned on with switch on the back.
5. Toner signal lights sequenced, with yellow overall led on.
6. There is some noise of paper roller movement.
7. Toner signal lights all out, overall status light turned to red
8. No visible paper in paper tray or anywhere else.
9. No paper in tray---added paper
10. Waste toner container is full or not installed ---empty, installed properly.

Please do rate the solution and revert for further assistance.


Thanks
Rylee

Open up the doors and blow some compressed air throughout the paper path (where the paper travels up). Make sure to blow air onto the sensors, because paper dust can coat them, causing false jams.

Does the paper get out of the tray at all? There is a feed roller that feeds the paper up into the machine; if you remove the paper tray you can see this roller -- it's big and gray and has grooves across it -- above where the paper sits toward the front of the printer. Blow air onto this roller as well, and if you have either D-ink or a rubber rejuvinator, clean the roller with a lint-free cloth.

Also make sure the paper is snug in the tray and not bent or crooked.

Its caused by the rubber on the feeder wheels getting worn. And the fix is easy. Just peel the flat rubber rings off the rollers, flip them inside-out, and put them back on. Now your paper will feed all the way intot he machine. ( you can order replacements the next time)

Other: Dont use alcohol on these rubber parts, it only dries them out and makes it worse, you can wash them in soapy water though.

Use higher grade heavier paper, its a bit more expesnive but wont wear out your printer with jams and dust.

Most folks (including myself) think the rollers are actuated when printing, actually the paper tray causes the rollers to pop down onto the paper stack when you close the tray all the way. you cant see it, its like trying to watch the refrigerator light go off when you close the door! :)

The problem sounds like your rollers have lost their grip. Remove the paper tray and tip the printer up. Push the red lever on the left of the printer down and you will see the feed mechanism with two wheels. Remove the rubbers on the wheels and turn them inside out. Replace them on the wheels with the worn side now inside and the 'sticky" side out. You should get at least another couple of years worth of use before you need to replace them.

What happens is that the rubber roller that's supposed to pick paper up and load it in doesn't pull the paper from the tray anymore, hence it gives the paper jam error message. If you want you can replace that rubber roller to fix the problem, however first thing I do is to take that rubber roller out (remove tray and look underneath to find the roller) and turn it inside out then fit it back. This will give the rubber roller the grip that it missed and solve your problem.

Hi, You have the right idea of cleaning the rubber rollers behind the tray, (if the paper will feed through once then we can eliminate the idea of a paper jam)unfortunantly, when the rollers get too worn out then cleaning is not effective. I work on alot of Brother 5140 printers which look very similar to this model, and we pull out the tray,take the pick roller off of the printer, pull off the rubber part of the roller and rotate it 180 degrees from it former position which gives it a new area of wear. Usually that's a pretty good fix, and it isn't too hard to do, just make sure to note how it was put together before taking it apart. Good luck.

This procedure is described relating to a different error, but it resets and clears everything and would be worth a try http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=66359&prodTypeId=18972&prodSeriesId=66359&objectID=bpl10206 hp says for your specific error: "Reload the paper in the paper input tray; verify that there are no jams in the paper path, and press MENU/ENTER to continue the job. If the error persists, replace the printer pickup roller. Check paper path, including rear output door for jams, fuser area, and under the print (toner) cartridge." here is the complete guide to all the above http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=66359&prodTypeId=18972&prodSeriesId=66359&objectID=bpl11283 ask again if you need more Hope this helps :)