Question about SanDisk Sansa c200 MP3 Player

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Mps is frozen with picture of a battery on it

I cannot turn the mp3 on or off and the computer doesn't recognize it at all so windows media player won't sync up to it. Does anyone have any ideas what to do?

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  • alalsksd Jun 20, 2008

    my mp3 wont turn on or off dere is no pic on da screen it jst doesnt do anyfing nd yhe my computer deosnt recognise it or anyfin!!! so effectivly its dead!

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  • 497 Answers

Generally it is found that main capacitor in it gets dry solder.

FIRST..Try reformatting and reinstall the firmware.

Then check your version of Windows Media Player.

Start the program
Look for the 'Help' option along the top of the window (push Alt-H if you don't see it)
Select 'About Windows Media Player'

Your version should be displayed somewhere in the window that comes up. If you have anything lower than 10 you will need to upgrade. If you already have WMP 10 or higher check Device Manager and see if the player is showing up in there with an error. To open Device Manager follow the steps below.

Open the start menu
Right click on My Computer (or Computer if you have Vista)
Select 'Manage'
Select 'Device Manager' on the left side

Look for anything showing up in Device Manager with a question mark or exclamation point. If you see the MP3 player showing up this way then right click on it and select 'Uninstall' from the menu. Then disconnect and reconnect your player.
Hope this works

Have a nice day!
tc

Posted on Jun 13, 2008

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