Question about Lexmark X2500 All-In-One Printer

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Ticket # 49578

Still waiting for a response concerning the ink cartredges I bought for my lexmark 2500 and I get an error message saying the cartredges are wrong. The b ox includes lexmark x2500 as compatable to my printer. Please help!


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  • grizzy bear Jun 13, 2008

    No kidding, uh? That is exactly what the problem is! Thank you so mush for your help. I never would have figured that out! I can't believe that Circuit City doesn't tell their consumers they have to buy their ink from them. It's unbelievable and frustrating! So, what did you do? I mean I bought black and color cartridges from Staples which now of course, are opened! Did Circuit City or whom ever you bought your cartridges from do anything to compensate you? Or was it just one of those maddening "lesson learned" situations? Again, thank you. I look forward to hearing back from you about how you handled the problem.

    Sincerely, Grizzy Bear



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If you bought your printer as part of a pakage from Circuit City it may use cartridges only supplied by them. In that case it's a #2 and a # 3. I had the same problem, they don't tell you that though.

Posted on Jun 13, 2008

  • C195 Jun 14, 2008

    I only opened one cartridge, since the other one still had ink in it. I took it back to Best Buy and they refunded me my money back. It is a pain though those things are expensive! plus they should tell you that you can only use their cartridges. I won't make that mistake again. Good Luck.


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Below are the correct cartridge part #'s for your Lexmark X2500
Black Cartridge 28A
Color Cartridge 29A
Photo Cartridge 31
High Yield Black Cartridge 34
High Yield Color Cartridge 35

If your cartridge/s are not being detected when you installed it;

  1. Open the cover of the printer and unsnap both cartridges.
  2. Snap them back in after a few seconds. Close the cover.
  3. Repeat these steps (1-2) three or more times in succession. You will be prompted to go through the menu on the printer display to finish the process. Follow the instructions displayed.

Posted on Jun 12, 2008


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