Problem:
The Printer's Front Panel Displays Jam At Top Cover; Open Top Cover To Clear (A7)
Cause:
Solution:
Fixed!
Did not fix.
TRY FIRST (Solutions without parts):1. Unsupported media. - Load supported media and set the media type correctly. 2. Dirty exit rollers. - clean the exit rollers. Paper catching on the duplex guide assembly. - Remove and reinstall the duplex guide assembly.
Fuser not fully seated. - Reseat
fuserREPAIR/INSPECT/PREVENT PROCEDURE:1. Clean feed rollers and exit rollers only when dust or
debris is visible.
2. Clean the LED assemblies.
3. Check version of print engine and image processor
firmware; as appropriate.
4. Check cleanliness of interior and exterior of printer,
including fans; if necessary, clean (dust or vacuum) these
areas.
5. Review proper operation of printer using a customer
file, if possible.
6. Review with customer all work that was performed; also
discuss how to properly care for their printer.
Rev DT: 01 22 2003
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