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If I remember correctly, disconnect the print cable, then reboot the machine. I saw that problem once and its been a while, but I do believe thats how I finally got it to stop. Then clear out the print queue.
The fuser exit sensor had an updated version for that model (old model has a "bounce" problem). Xerox gives a 1 year warranty..I would get them out to fix it pronto !
It is also helpful to have the error code. Press the i button while the printer has the jam message on the front panel. Use the fault code to locate where the jam actually is. (This will help the technician greatly ! )
printers have sensors that tell the main board where the paper is, if a sensor is stuck or broken it will say jam, the question is where "A" is, look in the manual and see if you can find it, it will be either an optical or moving plastic.
Those solid ink machines are designed to be left on 24 hours a day, 7 days a week. (it uses about $20 in ink to turn on each time)
When turned off the printhead nozzles can get clogged up with dry ink, which causes white stripes. Running the eliminate light stripes routine purges the printhead (using another $10 or $12 in ink). When it becomes a continuous problem the printhead needs to be replaced....very expensive and time to get a new printer !