Question about HP Computers & Internet
Does the laptop power on and load the operating system when the AC adapter is connected without having a battery installed or having the laptop in the docking bay? If so, then the problem is either with the battery or the internal charging circuit. If the laptop is less than a year old, return it to HP for repair under warranty. If the laptop will not power up with the AC adapter, no (or dead) battery, and not docked, then the problem could be with the power connector on the left side of the laptop. If the power connector jack that the AC adapter plugs into is loose, then the jack will need to be resoldered or replaced. If you don't have experience disassembling laptops and soldering electronics, you should take it to a repair shop. If it is still under warranty, take it to HP. They have had problems with other laptops with loose power jacks causing them to offer repairs even after the warranty had expired. If the power jack is good but the laptop will not receive power from a known good AC adapter, then the most likely cause is a defective circuit on the motherboard. Hope this helps.
Posted on Jun 12, 2008
Generally I would say power supply, but I'm leaning towards the power management chip on the motherboard. You can send it off and have it repaired or replace the board.
Posted on Jun 12, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 20, 2015 | HP Compaq 6510b PC Notebook
Oct 15, 2014 | HP Compaq 6510b PC Notebook
Dec 31, 2010 | Dell Latitude D620 Notebook
Nov 26, 2010 | HP Compaq Evo n610c Notebook
Oct 04, 2010 | HP Compaq nx7400 Notebook
Jul 28, 2010 | HP Computers & Internet
May 27, 2010 | HP Compaq 6720s Notebook
Feb 27, 2010 | HP Compaq nx6310 Notebook
May 06, 2008 | Compaq Evo N610C Notebook
267 people viewed this question
Usually answered in minutes!