Question about Fujitsu fi-5650C Path-Through Scanner
We are feeding paper through and the scanner stops at half a page. The paper is in the scanner, it is not trying to complete the scan, it just stops with the paper halfway in. We have replaced all the rollers and cleaned the scanner. Any suggestions?
What scanning software do you use? Try downloading Captureperfect from
Select appropriate paper size or Scanners maximum. You can also select 'Actual size'.
S. Mohan. India
Posted on Oct 18, 2009
Does the message shows after few pages scanning or is there any panel error message like J-1 on scanner start up?
If the issue occurs during scanner start up, then there are staple pins or dirt might be stuck inside the US Sensor panel inside the scanner. Cleaning and removing the objects will resolve the issue.
If the error occurs after few pages scanning, then you may have to check the Pick Roller, Brake Roller, Pinch Roller and US Sensor FX status. you may have to replace any of the above, if damaged or worn off.
Hope the above information is helpful.
Please check your device first and get back to me.
Posted on Jul 27, 2010
Testimonial: "Hello TechSatya, The information you have provided is very helpful. We can now notice staple-pins stuck inside the Sensor panel. Thanks a lot."
Tips for a great answer:
I am a Support Engineer with Xerox Scanners.
E8 is a Paper Jam error that could be caused by:
- paper crumpling during scan.
- paper is multi-feeding all at once instead of feeding separate.
- scanner continuously tries to feed after paper has fed through.
if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.
if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.
if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.
We also have an extensive support site and knowledgebase at http://www.xeroxscanners.com/en/en/support/
If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.
Xerox Scanners Support
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