Hi there,
Check if you are putting your user id correctly if you used signs or symbols like *_ -. If not try resetting your password or use the Forgot Password User ID link. You will then receive an email with your correct user id and if you requested to change your password, you can then click the link in the email to change your email. (do not copy paste your user id).
If it still persists, clear the cache and cookies or use another browser. Or contact customer support.
https://cschatlb-na.corp.ebay.com/chat.asp?profile=15
just a reminder, it'll be a long wait time.
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