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For the time being have you tried using a head set? I think this is due to the way the sound wires have been soldered together. I would not attempt to try and fix the problem yourself. If the headset doesn't work I suggest it's the way it's been programmed.
Btw have you tried looking at your settings? It might work if you put it on vibration. Does it work when it's off muted?
Hope I cleared a few things up
Check the bottom of your phone.
There is a connector down there, is there any greenish stuff (oxidation) on it ? If so, the connector has been exposed to water.
Clean the connector as well as possible, it might have short-circuited the pins and the phone thinks it has the headset plugged in.
You might have to take the phone completely apart and clean it from the inside.
If theres no greenish stuff on/in the connector, you probably have to visit your local Service-Center for repairs.