Question about Creative Labs Zen V MP3 Player
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Posted on Jan 02, 2017
Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.
Now for the fun stuff:
Sounds like the same problem I've resolved several times in the past on here.
1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.
And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.
BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.
Posted on Mar 24, 2008
SOURCE: Firmware problem
See the solution for PC not recognizing your player. You should downgrade to WMP10 by uninstalling WMP11 and WMP11 runtime. Uninstall portable device drivers from System menu and restart the computer. Replug the USB and the player should now be recognized.
Posted on Aug 22, 2008
I have the sleek photo and mine bugged out. It would go to
the splash screen and then go blank and just sit there. Nothing would
respond. I tried reset, reboot and other things too. My pc
also would not recognize the player. To make a long story short, I
tried other suggestions I found on the web. They didn't work and my
player would now only go to a garbled splash screen and go right to the
I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.
Posted on Oct 06, 2008
I had the same issue after trying to update firmware the PC kept saying the player was not connected, I have copied the reply below from Creative Customer Services on how I fixed this problem. I was lucky that I have access to an old PC that had WMP 10 so I didn't need to mess with my own PC. However, there was some messing about with the instructions to get the fix. My main tip is follow the instructions below, then go to device manager and uninstall the Zen from your USB list, it will probably be flagged with a yellow triangle. Remove it totally and then reinstall the Zen driver, this worked for me after I had taken the steps listed here;
1. Please uninstall all Creative software & Drivers.
2. If WMP 11 is installed, remove it including Media Player 11 runtime
(may require a reboot for each thing).
Go to add/remove programs and uninstall these two files (this will put
your pc back to wmp10). http://support.creative.com/kb/ShowArticle.aspx?sid=16737
Related topic is further explained on this page http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#DevicenotrecognizedafterinstallingWindowsMediaPlay
3. Download the following files from the website and save them to a
You may have to select your own Product > Choose your Specific Model>
then Double Click.
Down below; please ensure that your Operating System selected is Windows XP.
Driver : Creative Zen and Jukebox Driver Upgrade version 1.30.03
Firmware: Creative Zen Touch PlaysForSure Firmware 2.11.01
You may want to click the Show Details button on the right side for
4. Re-install the Zen Driver and reboot the PC and then connect the
5. Make sure the firmware update is ready,
Run the program but don't click the language bit yet), leave the mouse
hovering over your language selection.
6. On the Zen - select the option "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the
language button on the firmware.
8. Now PC should find it and allow you to re-load the firmware. (it may
take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
10. If installation is successful, you can re-install your WMP11 and
everything should be okay this time.
Posted on Oct 19, 2008
I had the same issue with my older Zen Xtra 30GB. I contacted Creative and they wanted 125 USD to repair it, but I had only had it about a year, and I paid 200 USD for it. The warranty on Creative products is only 90 days. I love their stuff but their support and repair policy is horrible. I shut it off and left it alone for a couple weeks, and the display started working again. It developed a charging issue though and even after replacing the battery it never worked right again. Try leaving it turned off for a few days or so. If it doesn't cone back, I would suggest looking into a new player. They are not worth fixing at the price Creative wants. iPod nano 8GB players are down to 169 dollars now, and as they are the standard now, there are more accessories available for them. The warranty is also a LOT longer.
I switched and I could not be happier.
Posted on Dec 27, 2008
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