Question about HP Printers & Copiers

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I have an HP Deskjet F380 All in one Printer/Scanner/copier which is about 6months old-it has always performed perfectly but at present I`m having trouble printing photos from computer.The quality of print is poor and I have replaced cartridges which are genuine HP as recommended by manufacturer.The prints were great and just suddenly the quality deteriorated.I have read the booklet and printed out a self test report which means nopthing to me.The colour bands etc seem fine except the blocks of colour over the lined grid at the end of the sequence seem to be getting feint and the grid under the yellow diagonal blocs(the last bit in the sequence are practically non existent.As I said I don`t if that means anything or what it means.When it says try cleaning print cartridges and copper contacts-what do you clean them with?

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  • payne_t1 Jun 12, 2008

    Didn`t check my first comment before moving on-missed `know `out after` I don`t`- but cant correct it-I think you get gist of problem.Anne Payne

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4 Answers

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  • 871 Answers

Hey payne


here is a copy of your problem.

Issue The printer is working, but colors in the printed output are missing, faded, or dull in comparison to the original. Solution Step one: Check the paper Verify that the paper type is appropriate for the project. If the paper is too fibrous, the ink applied by the printer might not fully cover the print surface. Step two: Check the print settings

  1. In the software application you are trying to print from, click File and then click Print . The Print dialog box opens.
  2. Verify that your printer is selected and then click Properties . The printer Properties dialog box opens.
  3. Click the Printing Shortcuts tab.
  4. In the What do you want to do? menu, select a task. The What do you want to do? menu lists most printing needs, but you might need to modify some of the options. Options on the Printing Shortcuts tab include:
    • Print quality: If you are unhappy with the quality of your printouts, try increasing the print quality. To print more quickly, try decreasing the print quality.
    • Paper type: If one of the options matches your paper type exactly, choose it rather than Automatic.
    • Paper size: Make sure this matches your paper.
    Additional options: click the Basics tab, then click Advanced Features . The Advanced Features window opens.
    • Ink volume: Adjusts the amount of ink printed on a page. For lighter images (less ink), drag the slider to the left. For darker images (more ink), drag the slider to the right. The lighter the ink volume, the faster the printout will dry.
    • Dry time: Provides extra drying time for slow-drying printouts. Drag the slider to the left for less drying time, or to the right for more drying time. The printer will hold onto the printout until the dry time has elapsed.
Step three: Check the ink levels NOTE: If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable.
  1. Open the Printer Toolbox .
    1. Open HP Solution Center .
    2. Click Settings .
    3. Click Print Settings .
    4. Click Printer Toolbox .
    NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab and then click Service this device .
  2. Click the Estimated Ink Levels tab. Figure 1: Estimated ink levels - both cartridges low
I have an HP Deskjet - 99ac57c.gif If the steps above have not resolved the issue, print and evaluate a self-test page to determine if the cartridges or printer is causing the problem.
  1. Load the input tray with unused plain white paper.
  2. Press and hold the Cancel (c00636162.gif ) button and then press the Start Copy Color (c00636190.gif ) button.
  3. Release both buttons. The self-test page prints.
Step five: Note which cartridges printed which areas of the self-test page You must identify which cartridge printed which part of the self-test page, so that if you find defects on the page, you will know which cartridge is the problem. However, you can install different combinations of print cartridges in your printer, and different cartridge combinations print different self-test page patterns. Your self-test page may not look exactly like the picture below, but the right and left cartridges will print in the same areas of the page no matter which cartridges are installed. Step six: Look for defects In general, if the printer and print cartridges are working properly, the patterns (which look like grids of lines) should contain few or no missing lines. None of the colors should be missing and the colors of the blocks at the bottom of the page should match the labels below each block. Also, there should be no streaks of ink on the report. Missing lines or streaked bars If a pattern shows more than a few missing lines, or a bar is streaked, that print cartridge is not functioning properly. Figure 4: The magenta pattern shows missing lines and the bar is streaked I have an HP Deskjet - 7e505a5.gif src="http://i.fixya.net/uploads/images/7e505a5.gif" alt="7e505a5.gif" class="h_mi" />

Posted on Jun 12, 2008

  • earl norman llanera
    earl norman llanera Jun 12, 2008

    i got this one from the HP website



    if you want to check this out yourself anne payne. please do so.



    with respect to other experts...



    thanks for using fixya anne.

  • earl norman llanera
    earl norman llanera Jun 12, 2008

    here is the link anne.





    LINK

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  • 1,142 Answers

Did you try doing a hard reset to the device

Posted on Jun 12, 2008

  • 3 more comments 
  • Maanita Chadha
    Maanita Chadha Jun 12, 2008


    Basic copy quality troubleshooting


    If copies are being made, but the quality is not as good as it should be, refer to the information below.

    There
    are many factors that can affect copy quality and many of them are not
    related to the all-in-one. The first step is to determine if the
    all-in-one is the problem or if it is being caused by other factors.
    Review the basic print quality troubleshooting steps that are listed
    below:



    1. Check
      your paper and verify that the all-in-one has clean, white,
      inkjet-rated or multipurpose paper in it. Copier grade papers or paper
      specifically for laser printers should NOT be used. These papers are
      frequently coated and are not intended for dye-based inks.
      The
      paper packaging should also have a brightness and weight listed on it.
      The brighter and heavier the paper, the better the printout will be. HP
      recommends papers with ratings of at least 90 for brightness and 75
      g/m2 (20 pound) weight.


    2. Verify
      that the all-in-one is sitting on a firm surface that fully supports
      its weight and does not move as the all-in-one prints. If the
      all-in-one is placed on a desk or other surface that is free to move or
      shake as the all-in-one prints, the printout will not look as good as
      it should.


    3. Refilled
      or re-manufactured print cartridges will often produce inferior
      results. HP will not support any print problems that result from the
      use of re-manufactured and refilled print cartridges since their
      quality is not in HP's control. If you are using refilled or
      re-manufactured print cartridges, replace them with a new HP print
      cartridge.


    4. Print
      a self-test page from the all-in-one to verify that the all-in-one is
      working correctly. Contact HP for assistance if a self-test page will
      not print. To print a self-test page, follow the step below:




      1. Press
        Setup
        .




      2. Press the
        left arrow
        button
        or the right arrow
        button
        until Print Report
        displays and then press
        OK
        .




      3. Press the
        left arrow
        button
        or the right arrow
        button
        until Self-Test Report displays and then press OK
        . The self-test report prints.


        Figure 1: A self-test page from an all-in-one


        1 - Printed by the left cartridge



        2 - Printed by the right cartridge


        You
        must identify which cartridge printed each part of the diagnostic page,
        so that if you find defects on the page, you will know which cartridge
        is the problem.
        However,
        you can install different combinations of print cartridges in your
        printer, and different cartridge combinations print different
        diagnostic page patterns. Your diagnostic page may not look exactly
        like the picture below, but the right and left cartridges will print in
        the same areas of the page no matter which cartridges are installed



    5. Examine the self-test page.
      In
      general, if the printer and print cartridges are working properly, the
      patterns should contain few or no missing lines. None of the colors
      should be missing and the colors of the blocks at the bottom of the
      page should match the labels below each block. Also, there should be no
      streaks of ink on the report.


    6. If
      the colors on the page are not correct or are missing, follow the steps
      below to clean the print cartridges. If the self test looks fine,
      proceed to step 8.



      1. Verify that there is plain white paper in the Input tray.



      2. Press
        Setup
        .




      3. Press the
        left arrow
        button
        or right arrow
        button
        to select Tools
        and then press
        OK
        .




      4. Press the
        left arrow
        button
        or right arrow
        button
        to select Clean Print Cartridge and then press OK
        . The unit prints a test page.



      5. Examine
        the test page. If the print quality of the page is good, stop here. If
        the print quality appears to be getting better, run the Clean Print
        Cartridge utility again.


      6. If the print quality is still poor, proceed to step 7.



    7. If
      the quality is still poor, one or more of the cartridges may be empty
      or low on ink. Follow the steps below to check the ink levels.




      1. Open
        HP Solution Center
        .




      2. Click
        Settings
        .




      3. Click
        Print Settings
        .




      4. Click
        Printer Toolbox
        .




      5. Click the
        Estimated Ink Levels
        tab.



        Figure 2: Estimated ink levels - both cartridges low




  • Maanita Chadha
    Maanita Chadha Jun 12, 2008


















      1. NOTE:



        You can also open the
        Printer Toolbox
        from the
        Print Properties
        dialog box. In the
        Print Properties
        dialog box, click the
        Features
        tab and then click
        Printer Services
        button then click the
        Estimated Ink Levels
        tab.







      2. Replace any ink cartridge that is low on ink.



    1. If
      the self test prints correctly, then the problem may be with the
      quality of the image being copied. Change the copy quality setting to
      Best and make another copy of your image. If the original image was
      created on a printer, it may not copy as well as a photograph.


  • Maanita Chadha
    Maanita Chadha Jun 12, 2008

    ssue
    The printer is working, but colors in the printed output are missing, faded, or dull in comparison to the original.


    Solution




    Step one: Check the paper



    Verify
    that the paper type is appropriate for the project. If the paper is too
    fibrous, the ink applied by the printer might not fully cover the print
    surface.





    Step two: Check the print settings









    1. In the software application you are trying to print from, click
      File
      and then click
      Print
      . The Print dialog box opens.




    2. Verify that your printer is selected and then click
      Properties
      . The printer Properties dialog box opens.




    3. Click the
      Printing Shortcuts
      tab.




    4. In the
      What do you want to do?
      menu, select a task.



      The What do you want to do? menu lists most printing needs, but you might need to modify some of the options.


      Options on the Printing Shortcuts tab include:







      • Print quality:
        If you are unhappy with the quality of your printouts, try increasing
        the print quality. To print more quickly, try decreasing the print
        quality.




      • Paper type:
        If one of the options matches your paper type exactly, choose it rather than Automatic.







      • Paper size:
        Make sure this matches your paper.












      Additional options: click the
      Basics
      tab, then click
      Advanced Features
      . The Advanced Features window opens.








      • Ink volume:
        Adjusts the amount of ink printed on a page. For lighter images (less
        ink), drag the slider to the left. For darker images (more ink), drag
        the slider to the right. The lighter the ink volume, the faster the
        printout will dry.




      • Dry time:
        Provides extra drying time for slow-drying printouts. Drag the slider
        to the left for less drying time, or to the right for more drying time.
        The printer will hold onto the printout until the dry time has elapsed.










    Step three: Check the ink levels
















    NOTE:



    If
    you have installed a refilled or remanufactured print cartridge, or a
    cartridge that has been used in another printer, the ink level
    indicator will be inaccurate or unavailable.









    1. Open the
      Printer Toolbox
      .





      1. Open
        HP Solution Center
        .




      2. Click
        Settings
        .




      3. Click
        Print Settings
        .




      4. Click
        Printer Toolbox
        .
















      NOTE:



      You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the
      Services
      tab and then click
      Service this device
      .








    2. Click the
      Estimated Ink Levels
      tab.





      Figure 1: Estimated ink levels - both cartridges low














      NOTE:



      A
      cartridge might be running out of ink even if the graphic shows that
      there is ink remaining in the cartridge. Lines or streaks always appear
      in printouts when the cartridges begin to run out of ink. Replace print
      cartridges that are out of ink or low on ink


  • Maanita Chadha
    Maanita Chadha Jun 12, 2008




    Step four: Print a self-test page

    If
    the steps above have not resolved the issue, print and evaluate a
    self-test page to determine if the cartridges or printer is causing the
    problem.








    1. Load the input tray with unused plain white paper.



    2. Press and hold the
      Cancel
      (
      ) button and then press the Start Copy Color
      (
      ) button.



    3. Release both buttons. The self-test page prints.




      Figure 2: HP Deskjet F300 series self-test page








    Step five: Note which cartridges printed which areas of the self-test page



    You
    must identify which cartridge printed which part of the self-test page,
    so that if you find defects on the page, you will know which cartridge
    is the problem.
    However,
    you can install different combinations of print cartridges in your
    printer, and different cartridge combinations print different self-test
    page patterns. Your self-test page may not look exactly like the
    picture below, but the right and left cartridges will print in the same
    areas of the page no matter which cartridges are installed.




    Figure 3: Self-test page layout


    1 - Printed by the right cartridge



    2 - Printed by the left cartridge





  • Maanita Chadha
    Maanita Chadha Jun 12, 2008




    Step six: Look for defects



    In
    general, if the printer and print cartridges are working properly, the
    patterns (which look like grids of lines) should contain few or no
    missing lines. None of the colors should be missing and the colors of
    the blocks at the bottom of the page should match the labels below each
    block. Also, there should be no streaks of ink on the report.




    Missing lines or streaked bars

    If a pattern shows more than a few missing lines, or a bar is streaked, that print cartridge is not functioning properly.




    Figure 4: The magenta pattern shows missing lines and the bar is streaked

    If the self-test page shows missing lines or streaked bars,

    click here to continue troubleshooting

    .






    Color mix

    If
    any of the colors of the bars are very different from the color dots on
    the cartridge label, the cartridge is not functioning properly.




    Figure 5: One of the bar colors is very different from the color dot on the cartridge

    If your self-test page shows colors that are very different from the colors on the cartridge label,

    click here to continue troubleshooting

    .






    Missing colors

    If any of the color patterns or bars are entirely missing, the cartridge is not functioning properly.














    NOTE:



    If
    you are printing in reserve mode, without all the cartridges installed,
    the patterns associated with the missing cartridge will also be missing.








    Figure 6: Missing colors


    1 - All colors printed - no missing colors



    2 - Yellow missing - the tri-color (left-side) cartridge is not printing properly



    If any of the patterns or bars are entirely missing,

    click here to continue troubleshooting

    .






    Ink smears

    If the self-test report shows smeared ink, you might need to clean your cartridges.




    Figure 7: Smeared ink

    If the self-test report shows smeared ink,

    click here to continue troubleshooting

    .







    Step seven: If you saw no defects




    If no defects appear on the diagnostic page, the cartridges and product are probably working correctly.

    Click here to continue troubleshooting

    (c00635950) (in English).



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  • 1,894 Answers

Make sure there is no dust stuck near the spray holes

Posted on Jun 12, 2008

  • dewan nafees ahmed Jun 12, 2008

    copper contacts can be cleaned with a dilute solution that can be available at shops.

    and more over this means that u are cleaning the heads.

    if cleaning heads dont help them then heads would be faulty.


  • dewan nafees ahmed Jun 12, 2008

    and this can lead you to replacing the cad ridges. also.

    because in HP heads are fixed with cad ridge. while in epsons heads are a separate unit and cad ridge are separate unit.


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  • 3,422 Answers

Hi,

Try a hard reset first by unpluging all the cords for 30min

Posted on Jun 12, 2008

  • 1 more comment 
  • Priya darshan Jun 12, 2008

    You can also put few drops of alcohol on the cotton and clean the copper contacts with it.

  • Priya darshan Jun 12, 2008

    If you need anymore help let me know.Please don't forget to rate or accept the solution.

    Goodluck.


  • Priya darshan Jun 12, 2008

    Follow these steps to check the settings for paper type and print quality.


    1. Open the Printers folder.

      • Windows 2000: Click Start , point to Settings , and then click Printers .

      • Windows XP: Click Start , click Control Panel , and then click Printers and Faxes .
      The Printers window opens.

    2. Right-click the icon for the product, and then click Printing Preferences .

    3. Click the Paper/Quality tab.

    4. In the Paper Type section, open the menu and click Plain Paper .

    5. In the Print Quality section, click Normal .


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