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You need to open the front door and grab the toner/drum unit and pull as hard as you need to. once the assy. comes out you press the blue button on the left side and the toner cartridge will separate from the drum unit. install the new toner or remove the paper jam as required. call if you need more info. 805-520-3003 steven
Some disassembly may be requited to remove the paper. You may be able to find a service manual on the internet but it really should be very easy to take some covers off and see where the paper is stuck. You can try pulling it when you find it, but don't let it rip. Any torn off pieces will only cause more problems.
i looked at the service manuals, there is not one for the hl-2030, however for the hl-2040 is indicates that the front cover or back cover door is open, check the back door and see if the sensor is moving freely.
1. Face the back of the printer. You may have to disconnect the cables. Just note their position for later reconnection. Open the rear cover. 2. Lower the forkish cover that is further in the back of the printer. It has a sticker on its left side. 3. There is a "finger" in the middle of the forkish cover that may not be in position. Note that there is on the mid-right side of it a tab, that has to be positioned to go down into the hole. 4. Close both covers and reconnect the wires if necessary. 5. It should now be working BS"D!!!
Being a retired electronics technician, I located and downloaded a copy of the service manual. Then proceeded to hunt for the reason why the Paper LED was staying on. I put the printer into the Production diagnoses mode, then by process of alimination opened and closed each panel and cheack each sensor switch one at a time. At which time it was apparent the problem was the rear door sensor. So I started to disassemble the printer getting instructions from the Service manaul, as most electronic equipement there is a sequence process to accompliah this. and once I found that the method of the rear door sensor operated I found the bracket was not in the right position. I put the sensor bar back into it's proper position and put the printer back to normal opperateing mode, I found my problem was solved. So I reassembled the unit and plugged it back into the compter ran a couple of test sheets and cleaned and aligned the printer head(s) made a few adjustment and everything was back to normal.
I must say that locating the Service Manual was a feat, but worth every cent I paid for it which was $9 USD. Personally i think all service manuals should be available for all Brother products for a fee, then a large number of problems can be fixed by the owners without much bother to Brother.
I ahve two of these printers and would still purchase a Brother colour printers, my next purchase is going to be a Brother color laser printer. Out of all the printers i've used on my computers I like the brother the best.
There are three places to clear the jam: 1. Paper tray (remove it and feel inside, clear paper.
2.Open the front (above the manual feed slot) inside is the drum - remove that and the toner cartridge, if necessary. 3. On the back - open the rear chute. You should be able to remove the paper in one of those areas. See the Brother web site for complete pictures ans instructions.