Question about APC Smart-UPS 1500VA Shipboard (SUA1500X93) UPS System

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Get 2 messageges constantly: server01 : Insufficient Runtime Available on Agent server01 PowerChute Business Edition has detected the following event: Insufficient Runtime Available on Agent server01 server01 : Communication Lost on Agent server01 PowerChute Business Edition has detected the following event: Communication Lost on Agent server01 What's wromg?

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SOURCE: insufficient Runtime Available on Agent

If the UPS display is indicating runtime at 6 mins, and software is saying insufficient, seems like a communications issue. I'd try downloading the latest communication software for the UPS and reseating the communications cable at both ends, making sure no bent pins, etc. could be causing a comm glitch.

Posted on Jun 30, 2009

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jvpacoin
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SOURCE: insufficient runtime available on agent

Try to do a runtime calibration using your powerchute software or SNMP agent. Check what is the runtime there, or check the runtime setting of your Powerchute software, maybe it set to more than the actual runtime of the UPS.

Posted on Aug 14, 2009

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There is a possibility that your UPS doesn't like the voltage or frequency that the generator is feeding it. As per an APC knowledgebase article, the size of a generator should be 3 to 5 times higher that the total Watt/VA load that it would be supporting.

There are also instances wherein the sensitivity threshold of an APC BackUPS is set too high that a slight change in voltage/sensitivity would cause the unit to switch from online to on battery too frequently. This can be addressed by lowering the sensitivity either by their APC PowerChute Personal Edition Software or via the front panel switch.

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1 Answer

Insufficient Runtime Available on Agent


If the UPS display is indicating runtime at 6 mins, and software is saying insufficient, seems like a communications issue. I'd try downloading the latest communication software for the UPS and reseating the communications cable at both ends, making sure no bent pins, etc. could be causing a comm glitch.

Jun 25, 2009 | APC Smart-UPS 1500VA Shipboard...

1 Answer

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Try to do a runtime calibration using your powerchute software or SNMP agent. Check what is the runtime there, or check the runtime setting of your Powerchute software, maybe it set to more than the actual runtime of the UPS.

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1 Answer

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