My carbon is Blank this morning... doesn't turn on
I was listening to music last night and turned it off normally. Then I put it on the USB cord like normal to charge when I went to bed. This morning I unplugged it and when I went to turn it on.... nada. What can I look for? Before this it was holding a full charge, and was working flawlessly. It did not get wet, was protected from heat... I'm at a loss. I'd like to open it up and dissconnect the battery for a reset but don't know how.
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Re: My carbon is Blank this morning... doesn't turn on
Have you tried resetting it by pushing a pin or paperclip through the small hole on the right of the audio socket?
This should reset it and then it should work.
If this does not do it then the battery connections may have broken or the battery may be dead.
Here is a guide to taking it apart:
How to disassemble a Rio Carbon:
First take off the front plate (you may want to warm it up, not fry it, with a hairdryer to make the removal easier.
Then you will see near the bottom there are two holes
which if you get a very small screwdriver then you can unclip 2 of the
clips holding the back plate on.
Then pry your screwdriver between the back of your rio
and the rubber and lever the back off slightly (you may want to get a
cocktail stick/match stick etc. to keep this open) then on each side
you should see two more metal clips holding the back plate on. Lever
each of these clips and the back plate should pop off - don't force it
or you might break the plastic.
Then you will be able to see the hard drive and the battery below it.
There will be a black temperature sensor on the left hand side of the battery and the other two wires coming off it are the power cables.
Check these cables and make sure that they are still connected to the main board.
If they are then it is probably the battery that is bust.
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I had the same problem and before returning it I tried reseting the player (to press the reset button you have to put a needle or something similar in a small hole on the bottom right of the zen). Now it works again as if nothing ever happened!
I have the same problem .. But i found a trick ...When you have a blank screen. 1 you must listen music else press play until you listen it 2. flip the switch on the side to lock position 3. press on buttom the next tune 1-2 seconds 4. you will have a black screen ( you listen the music again) 5. flip the switch on the side to normal position. 6 the screen appear ok now..
7. else repeat ( most time once is ok but sometimes 2 or 3 times)
The zen man need a full charge... if you have an ac adapter plug it in for at least eight hours. if you don't have an ac adapter plug it in via USB to a DESKTOP computer (not laptop) and try to use a differnt usb cord (creative doesn't always include a powerful enough cord to get the zen out of that low power state)
You don't loose all your music if you reset it.
refer to creative.com/support and look up info on your model to see if anyone else has your issue.
if it is totally busted your player is still under warranty
u have to wait till the screen will be black. I had the same problem with my sansa. it can lasts 1 or 2 days. after screen is black and then do following:
2. change lock switch to orange position
3. Press and hold rec button (at left side)
4. while pressing the rec button, turn the player on
5. it will appear the boot menu. connect the USB cable and try to continue the firmware
6. if it doesn't work, do a firmware downgrade. download this file:
7. execute the application while in boot mode