Question about APC Smart-UPS® RT 5000VA UPS System

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I have a problem, when i switch on the UPS, the red "X" comes on, the first and third battery LED stays on. I opened the unit, (out of warrantee) and on the Control Panel there is a red led flashing, LED18 to be precise. What can be the problem? It is not the batteries as i swopped them out with another units batteries. and this ones batteries are working fine in the other unit. Thanks

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Chandrrashekhar Jain

Posted on Aug 05, 2012

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HI

IT MAY REQUIRE new battery..

p/n , battery RBC44

this UPS has
Pre-Installed SmartSlot™ Cards Ap9619, look at service manual .. see link below http://www.apcmedia.com/salestools/ASTE-6Z8LL8_R12_EN.pdf if this helped you, please rate me with 4 star

Posted on Nov 02, 2010

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What can you advice me to do? i have a UPS SURTD5000XLI, indicating a red Led light, but when i remove it from the AC power source, the Red Led also remove & when i flog it again to the AC Source it...


Is red light on for overload or for battery?
If on overload, try reducing the load on the UPS. If red light on overload persists buy a new UPS (overload fault hard to repair).

Red light on battery - replace the batteries.

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Error light in my apc smart ups sc 1500va ups


1. Four beeps every 30seconds (On Battery LED will be illuminated)
This alarm indicates that the Battery PowerSupplied outlets are now supplying battery power as opposed to power from theutility. If the UPS determines that the input utility power is unsafe for yourcomputer equipment, the UPS will switch to battery power.
Note: Ifthe power disturbance is brief, you may only hear one or two beeps.

2. Continuous Beeping (On Battery LED will beilluminated)
This alarm indicates that a Low Batterycondition has been reached and that the UPS will soon shutdown. Once the UPStransfers to On Battery operation, it can only stay on battery for a limitedamount of time. The UPS will sound this alarm about two minutes before thebatteries are totally exhausted. Once exhausted, the UPS will shutdown and turnoff its output power to your equipment. If you hear this tone you shouldimmediately shutdown your computer to prevent data loss or corruption.

3. Continuous Beeps for 30 seconds (BackUPS OFFICE 250 and 280 ONLY)
This alarm indicates the unit has detected anOverload condition after it has performed a self-test during start-up.

4. Continuous Two-Tone Beep
This alarm indicates a severe Overload wasdetected while the unit was on-battery operation. This tone will continue tosound until the unit shuts down.

5. Continuous Tone (On Battery LED will beflashing)
This alarm indicates that the battery-poweredoutlets are overloaded.

6. Continuous Tone (On Line and On BatteryLEDs flashing) Back UPS OFFICE 350,400, and 500 ONLY
This alarm indicates that an internal UPS faulthas occurred.

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SO bad, and a bad response... I have 2 UPCs one started beeping for no reason, and will not stop...even when plugged into the wall with the battery disconnected... The other one is still silent. SO the...


These beep error codes may help you.
1. Four beeps every 30 seconds (On Battery LEDwill be illuminated)
This alarm indicates that the Battery Power Suppliedoutlets are now supplying battery power as opposed to power from the utility.If the UPS determines that the input utility power is unsafe for your computerequipment, the UPS will switch to battery power.
Note: Ifthe power disturbance is brief, you may only hear one or two beeps.

2. Continuous Beeping (On Battery LED will beilluminated)
This alarm indicates that a Low Battery condition hasbeen reached and that the UPS will soon shutdown. Once the UPS transfers to OnBattery operation, it can only stay on battery for a limited amount of time.The UPS will sound this alarm about two minutes before the batteries aretotally exhausted. Once exhausted, the UPS will shutdown and turn off itsoutput power to your equipment. If you hear this tone you should immediatelyshutdown your computer to prevent data loss or corruption.

3. Continuous Beeps for 30 seconds (Back UPSOFFICE 250 and 280 ONLY)
This alarm indicates the unit has detected an Overloadcondition after it has performed a self-test during start-up.

4. Continuous Two-Tone Beep
This alarm indicates a severe Overload was detectedwhile the unit was on-battery operation. This tone will continue to sound untilthe unit shuts down.

5. Continuous Tone (On Battery LED will beflashing)
This alarm indicates that the battery-powered outletsare overloaded.

6. Continuous Tone (On Line and On Battery LEDsflashing) Back UPS OFFICE 350, 400, and 500 ONLY
This alarm indicates that an internal UPS fault hasoccurred.

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Symmetra LX "Intelligence Module Fault". Does


First calculate the total load of the UPS and then calculate the total load. One of the Intel Module is Primary and one is Secondary. I can't remember exactly which one is primary. Q1. There will be a LED on the INTELI MODULE flashing RED. That identifies the bad MODULE. Q2. You can remove the MODULE, but I recommend you place the UPS in Static Bypass first through the Display Menu. Also make sure the UPS is in NORMAL MODE or already in STATIC BYPASS, the LED's on the Display should indicate what mode its in. Q3. You can remove the display from the Inteli Module with out harming the load. You just can't do anything with the UPS, as to tell it to Go to Bypass (Static Bypass) or get out of Bypass, check voltages, etc. So order the part first by getting part number on the sticker off the Module, then schedule your shutdown and perform the you maintenance after hours this way you don't affect anything during business. Also don't do the repair on a Friday due to the fact its weekend and APC/Third party UPS companies will charge you a lot to come out in the weekends. FIRST DO THIS PLEASE- GET THE MANUAL FOR THIS UNIT!!!! And READ IT FIRST!! Find in the manual where it walks you through putting the UPS In bypass (Static Bypass). Follow the manual, My way of doing is to READ TWICE, OPERATE UPS ONCE!! This has help me not dump any loads. My suggestion to you is to check if unit is in Bypass (static Bypass due to the faulty module. If it is on Bypass then all you need to do is follow the procedures to place UPS in External Maintenance Bypass. If UPS is in Normal mode but with Alarms and Beeping, then Navigate through the display and find the BYPASS Mode. Then hit enter Yes on the BYPASS MODE, it will ask you again if you want to "Place UPS INTO BYPASS. Hit YES. You will hear it click. Your LED on the display should Light UPS Solid "BYPASS LED ON" AGAIN Please keep referring to the MANUAL. Once your in bypass mode (Static Bypass) then you can operate the External Bypass Switch on the bottom of the UPS. That is the Maintenance Bypass Switch. This isolate the UPS completely and your load never see's the transfer from Static Bypass to External Bypass, Because its a MAKE BEFORE BREAK System. (Make the power before Breaking the Power) Sorry to get down to simple terms, but when I work on a UPS its personal due to the fact you are responsible for the all that is on the OUTPUT of that UPS. Once on External Bypass, You can now do you module swap. Turning the UPS back on, Please follow place UPS back On Line in the UPS Manual. Also in the Diagnostics, off the display of the unit, it also identifies what module is bad including the Power Modules to the Battery Modules.

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1 Answer

Strange noise comes out from the ups after a power cut


The Back-UPS Office unit has five different tones or alarms:

1. Four beeps every 30 seconds (On Battery LED will be illuminated)
This alarm indicates that the Battery Power Supplied outlets are now supplying battery power as opposed to power from the utility. If the UPS determines that the input utility power is unsafe for your computer equipment, the UPS will switch to battery power.
Note: If the power disturbance is brief, you may only hear one or two beeps.

2. Continuous Beeping (On Battery LED will be illuminated)
This alarm indicates that a Low Battery condition has been reached and that the UPS will soon shutdown. Once the UPS transfers to On Battery operation, it can only stay on battery for a limited amount of time. The UPS will sound this alarm about two minutes before the batteries are totally exhausted. Once exhausted, the UPS will shutdown and turn off its output power to your equipment. If you hear this tone you should immediately shutdown your computer to prevent data loss or corruption.

3. Continuous Beeps for 30 seconds (Back UPS OFFICE 250 and 280 ONLY)
This alarm indicates the unit has detected an Overload condition after it has performed a self-test during start-up.

4. Continuous Two-Tone Beep
This alarm indicates a severe Overload was detected while the unit was on-battery operation. This tone will continue to sound until the unit shuts down.

5. Continuous Tone (On Battery LED will be flashing)
This alarm indicates that the battery-powered outlets are overloaded.

6. Continuous Tone (On Line and On Battery LEDs flashing) Back UPS OFFICE 350, 400, and 500 ONLY
This alarm indicates that an internal UPS fault has occurred.

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Warning sound come on


Most if not all units come with a one year warranty. If you bought yours used check the serial number with APC to see if your unit is under warranty. If it is they will send you a new or refurbished one. They have decent customer service and ship pretty fast. Is that warning noise illuminating the replace battery led? If so you may need a new battery especially if it is over a couple of years old. It is cheaper in most cases to get a higher capacity third party battery and replace it yourself then to buy a new ups. Unless yours is not functioning properly or you need a higher capacity unit. Just recycle the batteries and sell the unit if you upgrade.

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