Question about Samsung HPN4239 42 in. Plasma HDTV
We have had an ongoing problem with repair on 42 inch tv for the past 3 months, we have worked with both Best Buy and SamSung, the tv was purchased in December at the Best Buy in Topeka Ks - We first were advised to call Sam Sung - after being told by the repair tech they referred us to that Sam Sung was a piece of junk and he had a shop full under repair we were hesitant to have him service ours, we then called Best Buy and were advised to work through them, To date we have had 3 service calls - all with no results in fixing the tv - the last two techs were sucessful in totally making the tv non functional, to that point we were at least able to use some of the functions. We purchase over $ 3,000 in equipment and have had the worst service of any product we have ever owned, I have contacted the Topeka Best Buy and requested to speak with the store manager but he is never available. What do you suggest we do next?
I will also say that the last techs came in with a power screw driver and that was the only equipment they brought in to fix!! the tv, they also were driving a Best Buy van which they let run the entire time ( approx 1 hr,) they were attempting to fix the tv.
First, I sincerely apologize for your terrible experience. I can only imagine how frustrated you must be!
The route you should follow would be to contact 1-888-Bestbuy and ask to speak to Consumer Relations. They should be able to assist you with this matter.
I hope this helps!
Go Ahead. Use Us.
Posted on Jun 12, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 11, 2016 | LG 42LS5700 42 Inch 1080p 120Hz Smart TV...
Nov 25, 2013 | Sony KDF-42WE655 Television
Apr 05, 2011 | Samsung PN42C450 42 in. TV
Oct 27, 2010 | Samsung HP-T4254 42 in. Plasma Television
Apr 15, 2010 | Samsung SPN4235 42 in. Plasma HDTV
Nov 15, 2009 | Samsung DLP HL-P4663W 46" Rear Projection...
Oct 25, 2009 | Samsung PS42P2S 42 in. Plasma Television
Feb 03, 2008 | Zenith P42W34P 42 in. EDTV-Ready Plasma...
221 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: