Question about Samsung HPN4239 42 in. Plasma HDTV
We have had an ongoing problem with repair on 42 inch tv for the past 3 months, we have worked with both Best Buy and SamSung, the tv was purchased in December at the Best Buy in Topeka Ks - We first were advised to call Sam Sung - after being told by the repair tech they referred us to that Sam Sung was a piece of junk and he had a shop full under repair we were hesitant to have him service ours, we then called Best Buy and were advised to work through them, To date we have had 3 service calls - all with no results in fixing the tv - the last two techs were sucessful in totally making the tv non functional, to that point we were at least able to use some of the functions. We purchase over $ 3,000 in equipment and have had the worst service of any product we have ever owned, I have contacted the Topeka Best Buy and requested to speak with the store manager but he is never available. What do you suggest we do next?
I will also say that the last techs came in with a power screw driver and that was the only equipment they brought in to fix!! the tv, they also were driving a Best Buy van which they let run the entire time ( approx 1 hr,) they were attempting to fix the tv.
First, I sincerely apologize for your terrible experience. I can only imagine how frustrated you must be!
The route you should follow would be to contact 1-888-Bestbuy and ask to speak to Consumer Relations. They should be able to assist you with this matter.
I hope this helps!
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Posted on Jun 12, 2008
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Posted on Jan 02, 2017
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