Question about Samsung HPN4239 42 in. Plasma HDTV

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42 inch samsung tv repair.

We have had an ongoing problem with repair on 42 inch tv for the past 3 months, we have worked with both Best Buy and SamSung, the tv was purchased in December at the Best Buy in Topeka Ks - We first were advised to call Sam Sung - after being told by the repair tech they referred us to that Sam Sung was a piece of junk and he had a shop full under repair we were hesitant to have him service ours, we then called Best Buy and were advised to work through them, To date we have had 3 service calls - all with no results in fixing the tv - the last two techs were sucessful in totally making the tv non functional, to that point we were at least able to use some of the functions. We purchase over $ 3,000 in equipment and have had the worst service of any product we have ever owned, I have contacted the Topeka Best Buy and requested to speak with the store manager but he is never available. What do you suggest we do next?
I will also say that the last techs came in with a power screw driver and that was the only equipment they brought in to fix!! the tv, they also were driving a Best Buy van which they let run the entire time ( approx 1 hr,) they were attempting to fix the tv.

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  • deegrubb Jun 18, 2008

    Agent Dort, that is the route we were trying - yesterday the fourth repair tech arrived and reported he had misplaced the part he was replacing. So much for Best Buy customer service. WE

    WILL NEVER EVER BUY FROM BEST BUY AGAIN. EVER.

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Greetings deegrubb,

First, I sincerely apologize for your terrible experience. I can only imagine how frustrated you must be!

The route you should follow would be to contact 1-888-Bestbuy and ask to speak to Consumer Relations. They should be able to assist you with this matter.

I hope this helps!

Agent Dort
Go Ahead. Use Us.

Posted on Jun 12, 2008

  • Dorothy Fremder
    Dorothy Fremder Jun 23, 2008

    Greetings deegrubb,



    As I stated before, ask to speak to Consumer Relations, and at many times they can intervene and attempt to resolve this situation. This is accomplished by calling 1-888-Bestbuy and hitting 2, then asking for Consumer Relations.



    I hope this helps!

    Dorothy

    Go Ahead. Use Us.

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