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I'm getting double vision in my Nikon 10X50 Lookout II binoculars. This is the second time in about 2 years. They have been excellent for many years ad I really don't want to buy any more at this time. Help me please

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Hi cmbaldwin,
Double vision is caused by misaligned collimation,
Make sure all segments are screwed tightly together.
including the screw under the little cap on the center hinge.

If none of the above fixes it, you probably have a misaligned prism In the binoculars. That unfortunately is a factory fix.
I would call Nikon customer service on the phone,
Tell them you love their product, but are very, very, frustrated with the same problem repeating itself ( I hope you haven't dropped the binoculars)

If you get nowhere, ask to speak to the customer service manager, explain the problem all over again.
If that will not resolve it. Ask them them if they have a trade up program.
Never hurts to ask.

As you say, they are a outstanding company to work with.
and let them know that you won't settle for anything less than a Nikon. They do want you as a lifelong customer.

Don't get frustrated, just keep jumping through the hoops until you get the problem resolved to your satisfaction.
Good luck and best regards, Paul

Posted on Jun 12, 2008

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