Question about Epson Perfection 4990 Flatbed Scanner

3 Answers

SCAN STOPS MIDWAY

THE SCANNER IS CONNECTED VIA FIREWIRE. ONE PROBLEM IS AFTER ONE OR 2 SCANS, THE COMPUTER THINKS THE SCANNER IS NO LONGER CONNECTED. I HEED TO UNPLUG AND REPLUG THE SCANNER. THE OTHER PROBLEM IS THAT DURING A PREVIEW OR SCAN, THE SCANNER FREEZES.
HELP!

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  • editvideo Jun 15, 2008

    Thanks to all for answering. Looks like it was a bad firewire.



  • Johann Toledo
    Johann Toledo May 11, 2010

    What operating system are you using? Mac or Windows? Please post the complete information for your computer.

    Windows Xp 32bit or 64bit
    Windows Vista 32bit or 64bit
    Macintosh 10.5.x - intel processor or powerpc
    Macintosh os 10.4.x intel processor or powerpc

    Have you tried a different firewire cable or try to use the usb connectivity of your scanner?


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10.9.3 or 10.3.9?
Since you are running on a Macintosh environment, lets try to use the generic application by macintosh and it usually is embedded already when you install or get a mac computer.
From you desktop, double click mac hd > go to applications folder then look for Image capture, try to scan from there one by one. This will verify if the connectivity is intermittent or if its a bad cable. If the issue persist when you are scanning from that generic app then you may want to try to use a different cable.

Posted on Jun 12, 2008

Usong Mac OS 10.9.3 G4 dual gig. Firewire hookup was working fine until now. No error light. Green light on scanner blinks. Lamp returns, but import stops about half way, and rainbow circle spins on computer. Using Photoshop CS to import from. Thanks.

Posted on Jun 12, 2008

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Are you getting an error/ red light on the scanner button when its on? when scanning from Paint ( File, then from scanners and cameras) does it freeze as well? or only when using epson scan? make sure cable is directly connected from the scanner to your computer, no hubs or anything.. keep me posted.

Have a nice day!!

Posted on Jun 12, 2008

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